Spanish Bilingual Remote Customer Service Representative

This may be a remote role, which can sit in any of the following 21 states: AZ, CO, FL, GA, IL, IN, KS, MD, MI, MO, NC, NE, NM, NJ, OH, OK, TX, UT, VA, WV, and WY.

Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics subject to change as our hiring requirements shift.

We have Spanish Bilingual Customer Experience agents across the country helping drive our mission forward from the comfort and safety of their homes.

DISHs first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience.

Our customer base is centered around the heart of hometown America.

Were proud to offer exclusive TV packages for first responders, health care workers, military and veterans, and some of the most dedicated community members we are honored to call customers, friends, and neighbors.

For over 40 years we have been tuned in to the needs of customers.

Its why weve earned the J.D.

Power accolade of being 1 in Overall Customer Service six years in a row, and 1 in overall Customer Satisfaction four years in a row.

The role As a Spanish Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.

If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you In this role, you will: Communicate the value of our products and share ways for customers to get the most from DISH Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Establish long-term customer relationships Back-to-back phone calls with customers throughout the entirety of your shift Whats in it for you?

This is a Full Time, Work-From-Home position remote Average first-year salaries over $30,000 Top first-year agents averaging over $40,000 5% increase to your starting rate upon completing training Company-provided equipment Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Complimentary DISH programming Highly-discounted Sling subscription Discounted phone plans on Boost Mobile Opportunity is our greatest benefit Our representatives are built to work hard and rise.

We offer defined career ladders and extensive opportunity for upward mobility.

We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

We are looking for determined, energetic individuals to provide excellent customer service by answering inbound technical and service calls from the comfort of your home.

Ideal representatives have: High School diploma, GED, or equivalent experience Six months of related customer service and troubleshooting experience and/or training An openness to being coachable and a desire to learn new techniques All representatives must have: The ability to navigate company communications and programs in English while speaking with customers in Spanish Ability to work and remain engaged on the phone throughout the entirety of your shift This job does not allow flexibility to answer the door or be on-call care for others during work hours Superb attendance Flexibility to work hours that mirror our customers needs Tech savviness with the ability to smoothly operate Windows OS desktop computer Ability to multi-task; speaking with customers while logging information and navigating multiple programs Where you’ll be working: You’ll be working from home At DISH, we understand the modern employee may need to operate fast on their feet and out of the office.

Working from home allows you to perform a professional workday from the comfort of your home.

As a Work-at-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer and mobile device.

Work-at-Home Technical Requirements: Computer & Accessories DISH will supply a PC tower loaded with all of the software necessary for your employment.

This tower is not Bluetooth enabled.

All equipment must be wired.

DISH will also provide: Two Monitors and all pertinent cabling USB Noise-Cancelling Headset USB Webcam USB Keyboard USB Mouse Home Internet Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported Mobile Device Smartphone capable of placing and receiving voice and video calls, SMS messages with access to the App store Home Environment and Work Space Dedicated home office workspace, preferably a separate room with its own door Adequate space to set up the workstation Ability to hardwire internet, plug directly into router