Solutions Support Analyst II

Solutions Support Analyst II
Location: Pearland Administrative Office
Department: Gen Admin IT
Job Type: Full Time
COMPANY PROFILE
Kelsey-Seybold Clinic.

Changing the way health cares.
Kelsey-Seybold Clinic is Houston’s premier multi-specialty group practice, founded in 1949 by Dr.

Mavis Kelsey.

With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center.

Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
JOB SUMMARY
Responsible for application or workflow troubleshooting, testing, training, and support initiatives of the organization.

Support of projects or initiatives will be onsite at clinic, business, or IT areas.

The position will reside in the Information Technology department and the roles and responsibilities will vary depending on initiative or project.

Travel will be necessary.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A.
Associate’s degree from an accredited institution in a healthcare or IT program.
With high school diploma may substitute 1:1 for experience.
B.
Bachelor’s degree
Experience
A.
3 years of information technology, educational/corporate training or direct experience with electronic medical systems
B.
Epic System experience.
2+ years’ experience as an MA an LVN, or in an IT support role.
Licenses
A.
Valid Texas driver’s license
B.
Special Skills
A.
Strong ability to be adaptable to multiple positions.

Ability to learn EPIC and quickly apply knowledge.

Proficiency in use of desktop computer systems (Windows, Microsoft Office, email)
B.
Other
A.
Proven communication, presentation, problem solving and technical skills.
WORKING ENVIRONMENT
Office
ID: 2021-24066
External Company URL: www.kelsey-seybold.com
Street: 11511 Shadow Creek Pkwy