Software Development & Support Associate

TITLE: Software Development & Support Associate

POSITION TYPE: Professional Full-time

APPLICATION SUPPORT RESPONSIBILITIES:
Communicate with clients to understand and document issues related to software products provided by Humanitarian Software

Evaluate issues reported by clients on our cloud and mobile app versions of HELM software products, and provide ongoing solutions.

Participate and determine the root cause for all issues raised and initiate escalations when needed.

Responsible for developing and maintaining the planning and ticketing system.
DEVELOPMENT RESPONSIBILITIES:
Entry level development of software appropriate with skills.

(PHP, Java, Kotlin, CSS, etc)

Participate in system configuration and testing events
REQUIRED SKILLS:
Ability to learn and master employer-specific software.

Complex problem solving.

Ability to diagnose & address application issues.

Proficient in web languages including HTML, CSS, JQuery, PHP, AJAX, Java.

Experience in RDBMS systems including Oracle and MSSQL.

Ability to create complete SQL queries requiring understanding of joins, insert and deletes, without limit impacts on a transactional database.

Working experience with Apache and Tomcat.

Experience in planning tools such as Monday.com
MINIMUM REQUIREMENTS: Bachelors degree in Computer Science or related field

DESIRED SKILLS:
Website Development (PHP, HTML, CSS, Etc.)

SQL

jQuery

Crystal Reports

Software Development

Software Application Testing

Software Application Support

WordPress
DESIRED MAJORS: College of Science, College of Engineering, Computer Science, Computing and Applied Sciences, College of Business

Job Type: Full-time

Pay: $40,000.00
– $65,000.00 per year

Benefits:
401(k)
Flexible schedule
Health insurance
Paid time off
Schedule:
8 hour shift
Weekend availability
Supplemental Pay:
Bonus pay
Education:
Bachelor’s (Preferred)
Experience:
Customer Support/Relations: 1 year (Preferred)
Work Location: One location