Site Support Technician II

Description:

JOB DESCRIPTION: This family performs the installation, repair and preventative maintenance of personal computer and related systems. Day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Assists in determining suitable software to meet user requirements. Recommends hardware and software solutions, including new acquisition and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee’s job content. Managers set the specific duties and responsibilities for each employee.) SCOPE: Applies job skills and company policies and procedures to complete a wide range of difficult tasks. Performs predetermined work assignments with detailed instructions. Follows established guidelines, procedures and policies. PROBLEM COMPLEXITY: Works on problems of diverse scope where analysis of situations or data requires an evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining results. IMPACT: Personal judgment and performance may affect the schedule and quality of projects. Decisions or failure to achieve results may cause minor delays in schedules. LIAISON: Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchanges or presentation of factual information. FREEDOM TO ACT: Normally receives little instruction on day-to-day work, general instructions on new assignments. LEADERSHIP AND MANAGEMENT: KNOWLEDGE/SKILLS AND ABILITY: Having general knowledge and experience to be able to handle usual and seldom occurring job events with minimal assistance. Ability to use common sense to carry out relatively basic instructions and activities. TYPICAL EDUCATION AND EXPERIENCE: High school education or equivalent and 4+ years of related experience.

Additional Skills & Qualifications:

Customer service and personal interaction skills are paramount. Need Techs who are excel at working with clients. Face to face interaction with clients. White glove treatment. Ability to manage a ticket queue using Service Now and monitor schedule using Outlook.Imaging using PXE and USB image stick. Tools- Acronis backup, Druva InSync, Bomgar, MS Office. Manual and SCCM software installations. Needs to provide a high level of customer service, ability to learn quickly. Needs good organizational skills and the ability to work with appropriate teams and vendors to troubleshoot any hardware, software or imaging issues. Technicians will need to provide face to face customer service for PC onboarding, software installation and data backup and restores.

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.