Shawnee KS – IT Support Technician – Sr

Description

IT Support Tech
– Senior

AdventHealth Information Technology

Location Address: Shawnee, KS

Top Reasons To Work At AdventHealth Corporate
Great benefits
Immediate Health Insurance Coverage
Career growth and advancement potential
Award-winning IT Department

Work Hours/Shift:

Full-Time, Monday – Friday

You Will Be Responsible For:
Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications.  This includes installation and relocation of devices, as required
Follow AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware
Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems
Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems devices as requested by user
Enter and update Helpdesk tickets required to monitor and track all work done in IT Support Technician support area.

Follow and maintain necessary procedural documentation
Contribute to maintaining inventory and spare hardware, and related inventory records.

Assist with site walk-through and audits, to ensure accurate equipment and compliance
Provide image builds and/or modifications to manager for validation
Maintain and manage inventory and spare hardware, and related inventory records.

Track and report suspect items to manager
Stay abreast of the latest technology enhancements through continuous technical self-education and reading.

Evaluate and report up technologies that may be deemed appropriate for the business.

Provide ROI analysis, if warranted
Provide detailed descriptions within help desk tickets.

Must include troubleshooting steps taken.

Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results
Direct, guide, and/or mentor Associate and Intermediate-level IT Support Technicians, to improve teamwork, knowledge, and customer service.

Provide assistance and share subject-matter expertise with team
Work closely with inventory and purchasing processes to support needed projects
Lead out and manage other desktop projects, as required.

Identify roadblocks and make recommendations for completion of projects
Be able to assess end user devices at all entities to determine whether they meet the AIT standards.

Make recommendations to the facility managers and/or directors as to what needs to be replaced
Qualifications

KNOWLEDGE AND SKILLS REQUIRED:
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Lync)
Knowledge of all current Microsoft Desktop Operating Systems
Familiar with Active Directory and SMS
Familiar with Mobile Devices(iOS, Android/WP)

EDUCATION AND EXPERIENCE REQUIRED:
Associate Degree in IT-related field or the equivalent of technical education.
5+ years of experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment

EDUCATION AND EXPERIENCE PREFERRED:

Bachelor’s Degree in IT-related field or the equivalent of technical education

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

Must hold at least two of the following:
A+ Certification
Net +
SEC+
MCSA
MCP
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.