Service Support Representative – Continuous Improvement

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada.

This critical position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Data & Reporting, Internal Support.

Responds to internal customer inquiries and resolves customer issues.

Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

Major Responsibilities Administrative Service Support Confers with internal customers, and vendors to address questions, problems, or requests for service.

Resolves problems with strong analytical and administrative abilities.

Support Service Group national level efforts in data maintenance Support routine data & reporting activities.

Supports Service management travel, meeting notes, & other requests.

Effectively represents Team Altec; Communicates any customer needs/requests within Service’s scope to the appropriate Altec entity or External entity.

Education, Experience, and Skills Required Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

High School Diploma or GED required and Two years of experience in a related field required or in a similar job function Or Bachelor’s Degree (one year of related experience or similar job function is preferred, but entry-level grads are welcome to apply, and those applications will be considered) Must have demonstrated experience of providing high levels of customer support Strong Computer Skills, especially in Microsoft Word and Microsoft Excel Demonstrated Problem Solving Skills Strong attention to detail Solid team player with a collaborative nature Ability to multitask and handle multiple transactions Ability to work effectively in a fast-paced environment Excellent written and verbal communication Other Position Specifications Demonstrated record of responsibility Extremely detail oriented Customer Service Oriented Motivated, goal oriented and persistent Maintain Company confidentiality Must handle stress and deadlines well Participate in Continuous Improvement Initiatives Travel 0-25% Responsibility for Safety: Safety In everything we do Responsibility to Prevent Errors: Ensures appropriate reviews have been performed as needed for high quality Mental Alertness: Continuous attention to all job functions ensuring quality products Communication with Others: Requires outside and inside contacts to carry out company policy and programs; Improper handling will have considerable effect on operational results; Must often deal with matters requiring explanation, persuasion and obtaining of approvals Value-Driven: Customer First
– Enjoyment of Work
– Family
– Financial Stability
– Integrity
– People are our Greatest Strength
– Quality
– Spiritual Development – Teamwork Altec Industries, Inc.

and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law.

Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.