Service Desk Analyst/ Field Support Level II

Contract to Hire Opportunity JOB SUMMARY The Service Desk Analyst Field Support Level II is responsible for troubleshooting and resolving issues.

They are responsible for upgrades, maintains, and expands technology services in our rapidly growing company.

This role acts as an escalation point for Level 1 resources.

The analyst also assists with IT projects.

This support is crucial to the delivery of the company s mission of helping children achieve a lifetime of great oral health.

EDUCATIONCREDENTIALS Bachelor s degree in information technology preferred JOB-RELATED EXPERIENCE 3+ years in information technology Dental operations experience preferred JOB-RELATED SKILLSCOMPETENCIES Ability to make strategic decisions within assigned scope of authority exceptional critical thinking skills Ability to plan ahead, and to prioritize and coordinate activities, services, schedules or programs Strong analytical and creative problem-solving skills Strong experience with Windows laptops and PCs Basic networking (TCPIP, DNS, DHCP, etc.) Experience with Microsoft Office 2016 Experience with monitoring system Ability to work independently and make independent decisions through detailed analysis and review Superior customer service skills Excellent listening skills MAJOR DUTIES AND RESPONSIBILITIES Support users (remote and on-site) with technical assistance, network connectivity equipment diagnosis and troubleshooting of hardware and software Maintain and troubleshoot PCs and peripherals, x-ray and imaging softwarehardware Escalate issues to internal subject matter experts andor product vendors Develop an understanding of key office workflows and make recommendations to improve the processes with technology Assist with IT services projects and initiatives Provide training on an as-needed basis to employees and staff Provide on-call coverage during non-business hours Assist in the deployment of new technologies and other related tasks Focus on quickly understanding the needs of any given office and builds strong relationships with practice managers and office staff Ensure implementation and continuous improvement of best practice procedures and processes including but not limited to Patient relations and satisfaction Practice reputation Talent hiring, managing and development Operational efficiency and performance Perform additional duties as assigned WORKING CONDITIONSPHYSICAL DEMANDS On-site at one of our affiliated group offices in Des Moines or Cedar Rapids Ability to travel 20 in the field.

About D4C Dental Brands Work that Matters At D4C Dental Brands, team members are positioned to make a difference in the lives of patients.

As the leading and fastest-growing support organization for specialty dental practices, we are able to enhance and advance the overall patient experience.

Our success comes from our focus on supporting high-quality patient care and our shared vision of Raising the Standard in children s oral health.” If you re ready to make a difference in the lives of children and to positively impact the healthcare system at large there s no better place to make this happen.

We believe that when committed teams come together with dedicated expert dentists for the purpose of helping children achieve a lifetime of great oral health, the results are tremendous.

This shared commitment is the foundation of everything we do.