Meet Our Team:
Pega Customer Service is the premier customer service application that predicts and manages today’s customer journey on a global scale. Part of Pega’s CRM Suite, Pega Customer Service can help our clients:
Anticipate what’s right for customers
Connect customers to the right people and systems
Manage complexity
Evolve as fast as their customers do
Picture Yourself at Pega:
As a member of the AMERS wide Specialist Solutions Consultant team for Proactive Digital Customer Service, you will work with leading consumer brands, evangelizing how Pega Customer Service will enable them to digitally transform and empower them to increase customer satisfaction and customer engagement, make agents more productive, and drive greater revenue and retention. You will work with Pega sales, presales and partners to drive Pega Customer Service Sales & Solutions.
What You’ll Do at Pega:
As an overlay presales product specialist in Pega Customer Service, provide thought leadership, evangelism and trusted advisorship for Proactive Digital Customer Service.
Work across many target accounts in your region and collaborate closely with account teams, across the opportunity lifecycle. This includes account strategy and planning, prospecting, qualification, visioning & solutioning, opportunity discovery, business change, workshops, presentation and demos, business value assessments, RFx and PoC support, scoping and solution and radiation activities.
Stay ahead of the curve & generalize and create reusable best practice value propositions, presentations, workshops and demos and share these with the team, SCs, sales, partners and clients.
Collaborate with teams beyond sales consulting such as Customer Service GTM area, product management, professional services, alliances & partners.
Who You Are:
You are curious and a lifelong learner; visionary yet realistic, strategic and hands on; empathic but not afraid to challenge; quantitative and creative; not just convincing but also persuasive; you engage up and down the ladder, in customer service and digital organizations; and you are passionate about customer service.
What You’ve Accomplished:
Experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Cisco, Genesys, or other telephony solutions
Proven success messaging, positioning with business value, and demonstrating to Customer Service Clients.
Pega Offers You:
Work with cutting edge technology, driving hundreds of millions of benefits at our clients, improving customer experience for millions of customers
An innovative, inclusive, agile, flexible, challenging and fun work environment in a closely collaborating expert team
Continuous learning and development opportunities
Competitive benefits program inclusive of pay + revenue based bonus
