Senior Bilingual Customer Service Rep

This position works onsite in our Hillard Customer Service Call Center: 3315 Mill Meadow Dr, Hilliard, OH 43026
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.

Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.

We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S.

corporations in the process, and grew to be the fourth-largest pay-TV provider.

We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Dish Wireless is building a next-gen 5G network to disrupt the wireless industry and fuel innovation!

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

It takes work to change the world and the right people to do it.

Our wireless teams are the helm of helping us shape the future.

We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA.

We re looking for people with boundless energy, intelligence, and an overwhelming need to join our team as we embark on the next chapter of our story.

Opportunity is here.

We are DISH!

The Spanish Wireless Support Team Members are responsible for providing quality technical and customer service support.

Other responsibilities include:
Establish long-term customer relationships by providing exceptional service and one-call resolution.

Maintain strong knowledge of all our wireless products, accessories and pricing plans.

Collaborate with team members to accomplish organizational goals.

Attract potential customers by providing helpful suggestions and selling the value of our products and services.

Accurately respond to customers questions regarding billing, device activation, and setup, product features, troubleshooting, and hardware operation.

Guide customers through making payments via chat, phone, or email.

Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency.

Interpret and execute on a variety of instructions furnished in written, oral, diagram, and/or schedule form via chat, phone, and email.

Assist with driving organizational initiatives and team projects by providing ideas and solutions.

Ideal representatives have:
High School diploma, GED, or equivalent experience All representatives must have:
The ability to navigate company communications and programs in English while speaking with customers in English and Spanish One or more years of wireless technical and/or customer service experience Knowledge of wireless handset devices and their functions Ability to clearly articulate service plan information Prior experience with wireless customer care billing Adaptability to different work environments High engagement throughout the entirety of their shift Superb attendance Willingness to work flexible schedules including weekends, evenings, and holidays