Senior Analyst Technical Support

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

Position Summary:

This position provides for second level support and analysis covering the areas of Sales Centers, Distribution Centers, Bakeries and other locations in the field.  This position will be responsible for roll-outs and implementations of Business Technology systems as well as upgrades in the field for both new facilities and existing facilities.

IT experience is not required!  We’re on the search for someone who is ambitious, self-starter, likes to travel, enjoys meeting new people and learning new things.  This person will travel among different business units and explore issues with technology.

Key Job Responsibilities:

Position Requirements

•         Support day to day business operations in the field as directed by the Regional Manager.

•         Project support as needed for innovation and improvements.

•         Relationship with vendors and service providers to ensure on-time delivery of services and continuous improvement.

•         Responsible for second level handheld and application troubleshooting including on-site support when warranted.

•         Work with the Application Support groups to implement workarounds for reported issues affecting the business.

•         Help identify training needs in the business on all supported applications and systems.

•         As necessary, provide on-site training when it has been evaluated to be warranted and cost justified.

•         Recommends procedures and controls for problem prevention in the business operations.

•         Resource for all roll-outs and implementations in the field for new applications and new systems.

•         Provide second level on call after hour support

•         Perform other duties as assigned.

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Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 32 countries. Bimbo Bakeries USA (“BBUSA”) includes BBUSA and its subsidiaries and affiliated entities, including, but not limited to, Wholesome Harvest Baking, East Balt, and Acelerada. BBUSA employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more – the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day.

Job Requirements:

Key Behavioral Competencies:

•         Strong oral and written communications, interpersonal relations and organizational skills.

•         Demonstrate working knowledge of the business and understanding of the applications used.

•         Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors.

•         Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines.

•         Background in the use and/or support of applications such as sales and distribution systems, preferred.

•         Supports Grupo Bimbo’s E4 Behaviors, and Diversity, Equity & Belonging Strategies.

•         100% travel required

•         Location of job is flexible. Primary area for coverage would be New Mexico.

Education and Work History:

•         3 – 5 years of experience in customer support using business applications and interfacing with information technology support.

•         Bachelor’s degree in the area of Business or related, preferred.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.