Sales Support & Administration Specialist-ILC Insights

Job Description

Overview

Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting.

We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation.

Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success.

The company has more than 10,000 professionals in over 50 locations globally.

Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.

For more information, please visit: .

Responsibilities

Guidehouse Insights, a part of Guidehouse’s global Energy, Sustainability, and Infrastructure practice, is a market research and consulting team that provides in-depth analysis of global clean technology markets.

The team’s research methodology combines supply-side industry analysis, end-user primary research and demand assessment, and deep examination of technology trends to provide a comprehensive view of these industry sectors.

We are interested in candidates who have a passion for client service.

We would like someone who is comfortable engaging with both internal and external clients in a key operations role, including helping salespeople to track and achieve their goals on a monthly basis.

We are seeking a highly organized, detailed, efficient, person who takes great pride in their work and the success of a team.

Responsibilities

• Provide high-quality, timely client support, responding to questions and inquiries related to research reports, subscription services, and custom research engagements
• Manage and track research subscriptions
  • Coordinate analyst inquiry calls, briefings, and webinars
  • Assist the Business Development team in cultivating existing client relationships and identifying upselling opportunities
  • Proactively anticipate client needs
  • Contact clients with relevant blogs, articles, events, and forthcoming research reports
  • Monitor status of subscriptions to ensure renewal
  • Assist clients with technical (website) issues
• Track, analyze, aggregate, and report key sales and client service metrics
• Create, refine, and distribute client communications and presentation materials (email templates, PPT decks, etc.)
• Assist sales team with closing incoming leads in a professional and timely manner while also laying the groundwork for deeper client relationships
• Work with sales and marketing teams to develop and execute proactive sales campaigns for each of the company’s market research products
• Manage Salesforce CRM: customization projects, internal training, etc.
• Creating value-added opportunities to enhance collaboration such as sales meetings, report briefings, etc.
• Monitor inbound web leads/inquiries and distribute to team or follow up when needed
• Support sales team with custom research and consulting projects
• Serve as primary point of contact for internal inquiries relating to research access and usage, utilizing strong institutional knowledge to provide quick and accurate guidance to colleagues

Qualifications

• 2+ years demonstrated experience in a client service or sales role, working with sophisticated corporate clients
• Customer service orientation and sense of urgency
• Strong organization and project management skills, detail-oriented
• Ability to think critically and to anticipate gaps and identify areas for improvement
• Excellent verbal and written communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Knowledgeable in basic data management techniques
• Interest in emerging technology and energy markets
• Computer and technology savvy
• Bachelor’s degree
• Position not eligible for sponsorship

Preferred Qualifications:

• 5 years experience in a client service or sales role, working with sophisticated corporate clients
• Salesforce experience with administrator rights or super-user
• Communicate frequently with co-workers as well as with managers to discern their needs, and be able to express themselves
• Work as a member of a team as well as be a self-motivator with ability to work independently with minimal oversight
• Capable of constantly operating a computer and other office equipment to coordinate work
• Usually remains stationary for the majority of the day
• Ability to frequently communicates with clients and coworkers
• Must be able to share information effectively
• Work experience in an office environment

Additional Requirements

• The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
• This position is open to candidates from Illinois, Massachusetts, or Washington DC.

Disclaimer

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com .

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program