Retail Customer Service

We want you to join us for a career
– not a job.

At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow.

When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!Hiring immediately for Retail Sales Associates / Retail Customer Service!EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Mexico.

We are passionate about customer service and our Team Members.

We are currently hiring for Retail Customer Service Representatives (Pawn Broker) and we would love to have you join our team.EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career!

We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the programContinue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hourExcel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) positionFollow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own storeIn addition to a great career, here are some of the other things we offer our Team Members:Competitive WagesMonthly UNCAPPED Bonus Potential Paid on Store and Individual PerformanceComprehensive Health Insurance PackageGreat Working Hours401(k) with Company MatchGenerous Paid Time OffHoliday PayStore DiscountHere’s what you can expect as a Retail Customer Service Representative (Pawn Broker):This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more.

As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition.

Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phoneProcessing sales, loans, and extensionsPerforming opening and closing store proceduresRequirements for the Customer Service Representative (Pawnbroker)role include:As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic.

Excelling at customer service and relationship building will take you far in your career with EZCORP.

Additional requirements for the role include:High school diploma or GEDMinimum 1 year of customer service experience, cashier, or retail experienceExcellent communication and interpersonal skillsWork well independently and as member of a teamAbility to multitask Able to pass a criminal background check and drug testAdhere to all Company policies, procedures, and regulationsKnowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plusSales background, a plusBilingual, a plus