Remote Technical SupportÃ? Representative – Tier 1 – Dispatch

nn Remote Technical Support Representative
– Tier 1
– Dispatch Must resident in or near Minneapolis or Indianapolis We are  looking to staff the following shifts: Wed-Sun (M/T off), 2P-10:30P Sat-Wed (Th/F off), 2P-10:30P Fri-Tues (W/Th off), 8:30P-5A Thurs-Mon (T/W off), 10:30P-7A Position Purpose: nn Provide support to internal and external customers.

Provide technical support for fire, intrusion, and integrated security systems.

Identify issues and attempt to resolve technical issues.  If unable to resolve, obtain adequate information regarding the system, the customer issue and the fault in an effort to allow a field technician to address the customer issue.

nn Financial Dimensions: nn Work directly with customers who subscribe to service plans in an effort to resolve security system issues as efficiently as possible.  Where customers do not subscribe to service plans, provide courtesy support and initiate field service as requested/required.

nn Principal Accountabilities: nn Accept incoming phone calls from the field technicians and/or customers.

Accept incoming email/electronic requests for support from customers.

Provide support with support requests for trouble shooting to eliminate unnecessary service requests.

nn Knowledge: nn Experience with alarm systems such as: Honeywell, Bosch, DMP, Sonitrol, Videofied, etc.

Experience within monitoring, field operations, or service dispatch departments and associated understanding of normal processes and procedures.

nn  Skill Set: nn Excellent communication skills (verbal & written), including strong telephone skills.

Strong PC and typing skills including work within client/server and/or web based ticket logging systems.

Consistent, positive performance evaluations.  Must have maintained good attendance and punctuality.

Able to work within a call center environment.

Able to work shifts, have some flexibility in terms of scheduling and be open to the possibility of overtime opportunities.

Self-directed and independent.

nWhy Kelly®?n nn nnAs a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential.

Helping you find what’s next is what we’re all about.

We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year.

Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.nn nn nAbout Kelly® n nn nnAt Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential.

In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live.

Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

nnKelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.

Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.nn