Remote Intuit Customer Service Rep

Job description

At SYKES, we help people one caring interaction at a time – that includes you! Join us as a Remote Intuit Customer Service Rep working right from the safety & comfort of your own home. In this role, we’ll train you to become an expert on Intuit’s Turbo Tax software so you can confidently answer questions and provide solutions to their customers. You will not be answering tax related questions though, so no need for any special tax experience.

This is a seasonal role that lasts until April 15, however, we are proud to offer our agents the first opportunity to be considered for other available programs once the Intuit program ends. In fact, with so many clients in several industries, we regularly depend on our seasonal employees to fill our permanent client roles, as you are already a part of the SYKES family!

Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. You’ll enjoy the personal benefits of saving time, money and the environment by working with us in this rewarding new virtual role!

About SYKES

SYKESHome provides home-based jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today’s economy. So, what are you waiting for? Apply today!

Note: Unfortunately, we are unable to hire individuals for this position in the following states: Alaska, California, Delaware, District of Columbia, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, New York, Puerto Rico, Rhode Island, Vermont and Washington.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company’s policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

What you’ll do:

• Interact and provide service to customers face-to-face via web cam (don’t worry, your picture will only show as a thumbnail, and SYKES will provide the web camera and a backdrop for your use!)
• Communicate clearly and concisely, demonstrate empathy and the ability to de-escalate
• Leverage your strong computer skills and the ability to navigate through multiple systems to research information quickly
• Meet and exceed Intuit and Sykes success metrics, including average handle time, quality assurance, customer service and schedule adherence

Desired qualifications, skills and experience

Work with us and you’ll enjoy:

• Full-time 40 hours/week schedules
• 100% paid training
• Full benefits package including medical, dental, vision and life insurance and company-matched retirement plan
• Tuition reimbursement up to $5,250 annually (after just one year of employment)
• Paid time off
• Opportunities for advancement

Apply with us, if you have:

• A high school diploma or GED and are at least 18 years old
• Excellent computer and communication skills, both written and verbal
• A stand-alone computer monitor, USB/corded headset and quiet, distraction-free home workspace