Remote Healthcare Customer Service Representative (Pflugerville)

Job description

Remote Healthcare Customer Service Agent

At SYKESHome, we help people one caring interaction at a time – that includes you! As a Healthcare Customer Service Agentfor SYKES, you will provide support to customers right from the safety, comfort, and convenience of your own home. Agents supporting SYKES healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience.

Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you! In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work.

Work with us and you’ll enjoy:

• Full time positions available
• Starting pay ranges from $11-$14/hr depending upon the complexity of the program you’re hired for
• 100% Paid Training
• Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
• Opportunities for advancement and professional development
• Personal benefits of working from home including saving time, money, and the environment
• Computer provided (you will need to provide the monitor and headset)

Required qualifications, skills and experience

Apply with us if you possess:

• An excellent written and verbal communicator who likes to solve problems and connect with people via phone
• Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism

• Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience)
• Multitasking ability – able to input data or research information while on the phone with the caller, able to talk and type a must
• History of on-time attendance at previous job
• High School Diploma or GED (minimum)
• Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we’ll provide the rest!)

Desired qualifications, skills and experience

Nice to have (but not required):

• Customer service background
• Experience with financial services, healthcare, technology companies, or something similar

About SYKES

About SYKESHome

SYKESHome provides home-based jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today’s economy. So, what are you waiting for? Apply today!

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

EEO statement

EOE/Veteran/Disabled
Associated topics: answer, call center, customer care, customer service associate, customer service representative, phone, product support, service, support, tsr