Remote Customer Service Representative (Pharmacy, AL)

Dialog Direct, a Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers regarding their pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Alabama.

Hourly pay rate – $12/hr

Our Mission

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University program
• Free access to personal and professional support through the Qualfon care coaches program
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid Training
• Employee discounts
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

• Answer incoming calls and assist customers
• Research information in databases to resolve customer service issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• 100% attendance during training

Work at Home Requirements

• Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
• Operation system – Windows 10 or newer
• Webcam-Video available
• The computer must have least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better
• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
• Upload speed of 3 Mbps; Download speed of 10 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms.
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
• Must have available cell phone, tablet or landline required for Multifactor authentication

What skills you will need

• At least 1 year of Customer Service experience required.
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

• Excellent verbal, written, and listening skills
• Professional and articulate voice
• Ability to multi-task in several computer applications at once while holding a conversation with a customer
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Computer savvy and can resolve minor technical issues with minimal assistance
• Basic math skills required
• Ability to problem solve
• At least 18 years of age or older
• High School Diploma or GED

Full Time -Hiring Immediately

Get fast-tracked to an interview by taking our skills assessment NOW: https://www.gotestnow.com/go/F2/QualfonUSVoiceChatAgent/

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Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

COVID-19 considerations:
This position is 100% remote work from home.

Application Question(s):

• This position requires a Windows operating laptop/computer (NO tablets, Chromebooks or Apple/Mac products). Do you currently own one or can obtain?
• This position requires high speed internet with an Ethernet connection (NOT WIFI). Do you currently own an Ethernet wire, or can you obtain one?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location:

• Multiple locations

Work Remotely:

• Yes

Work Location: Multiple Locations