Remote Customer Service Representative I

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies.

What is mortgage servicing?

Our clients are businesses that own mortgage loans (such as banks and real estate investment firms).

On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

**For immediate consideration please complete the first step of the interview process**

Customer Service Assessment Link: https://talentcentral.us.shl.com/player/link/4ee087bdb4f84d75a70e630feb4d4088

Compensation
$15.00
– $16.50/base hourly pay
– plus monthly bonus.
lucrative monthly bonus (No sales or collections – all inbound calls).$2,400 new hire bonus/guarantee.
$2040 max bonus.
Schedule
9:00 AM
– 6:00 PM (MST)
– Monday
– Friday Roatating Weekends
10:00 AM
– 7:00 PM (MST)
– Monday
– Friday Rotating Weekends
11:00 AM
– 8:00 PM (MST)
– Monday
– Friday Rotating Weekends
Position overview

Do you enjoy providing excellent service and building strong customer relationships?

We need energetic and caring telephone professionals to join our Customer Service team.

If selected, you’ll work from the comfort of your own home, handling incoming calls from homeowners across the country.

You’ll create a positive customer experience for every caller by identifying their needs, answering their questions, and helping resolve their issues.

We’re looking for friendly, outgoing, well-spoken people who are service-minded, reliable, and flexible.

Duties & responsibilities

The successful candidate will:
Handle all homeowner phone calls in a positive, courteous, and helpful manner.
Identify homeowners’ concerns, research their issues, and provide answers that meet their needs.
Develop workable solutions that satisfy our homeowners, our client/investors, and our company.
Provide exceptional service during every contact with our homeowners.
Process homeowners’ mortgage payments.
Achieve company performance goals.
Take part in continuous training in company policies/procedures and industry regulations.
Skills & abilities

The successful candidate needs:
English fluency.
Outstanding professional telephone communication skills.
The ability to work from home is a must
The ability to work well with homeowners of any mood or personality type.
A positive attitude, with an eagerness to solve problems.
Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.
The ability to safeguard confidential homeowner and company information.
A strong work ethic, high integrity, and well-organized mindset.
The ability to follow instructions but work with minimal direct supervision.
Excellent keyboard skills.
Ability to quickly learn new computer software.
Preferred experience with Hyland OnBase software (document imaging system) or similar solution.
Spanish or bilingual is a plus.
Education & experience
High-school diploma (or equivalent).
Over 1 year of inbound/outbound call-center experience.
Mortgage experience preferred.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer
– and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Different makes us better.

Job Type: Full-time

Pay: $15.00
– $16.50 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Overtime
Weekend availability
Supplemental Pay:
Bonus pay
Commission pay
Signing bonus
Application Question(s):
Are you legally authorized to work in the United States without sponsorship?
Please provide your email.
Experience:
Call center: 3 years (Required)
Work Location: Multiple Locations