Remote Customer Service Associates

Customer Service Associates
– Pembroke Pines, FL Remote Position
– (must be in close proximity of Miami /Fort Lauderdale) Starting Pay $20-$25 an hour (Based on Experience) Monday-Friday, 10am-6pm Full time, temp-to-hire Office location is expected to be in Pembroke Pines ( In between Miami/Fort Lauderdale area).

Potentially you will be on site when needed when office is open.

The ideal candidate for this role will have a customer-first attitude, work well in a fast-paced team setting, have good decision-making skills, and be able to work independently.

They will also have good communication skills, as they will be interfacing daily with GME partner teams and external vendors, including some of the world’s top video game manufacturers.

If you are interested and ready to work for a company that invests in its people, please call us at 813-637-9890 or apply NOW for consideration.

We look forward to speaking to you Responsibilities will include : Purchase Order (PO) Management Working with vendors to define and pull forward delivery dates; updating latest dates daily in our systems Updating POs (quantities, dates, etc.) based on vendor feedback Working with our FCs and vendors to create POs to receive overages and shortages Calling vendors to verify product allocations prior to POs being placed Vendor Management Assisting vendors in setting up communication channels with GME including EDI and IBM Portal.

Nudging vendors for additional supply on OOS items Ensuring vendors are setup properly with required (ex.

product safety) docs on file Nudging vendors when out of compliance with GME shipping requirements (to help vendors avoid chargebacks) Catalog Management Execute identified changes and improvements to both the internal product catalog and the product content that appears on site.

Communicate with vendors to improve online customer experience including product images, descriptions, and bullet points.

Update operational catalog attributes including weight, dimensions, lithium batteries, etc.

Support site merchandising quality assurance, confirming accuracy of product placements on site, and including promotional and seasonal product pricing.

Process Cleanup Flipping product SKUs to an active onsite experience once inventory is received Flipping product SKUs to an inactive onsite experience once last available (for discontinued products) inventory is sold Updating product allocation bands Basic Qualifications 1-3 years’ experience working with customers, clients, and or vendors Strong written and verbal communication skills Moderate-to-strong Excel skills Data entry skills, with the flexibility to work across multiple systems daily A relentless focus on quality Ability to follow process flows and suggest improvements Preferred Qualifications Bachelor’s degree or some college in a relevant area of study 3-5 years’ experience in Retail, eCommerce, Customer Service, or Technical operations support Basic-to-intermediate SQL skills About Us Opportunity is everything.

At Integrity, we are passionate about connecting great talent with great companies across North America.

We take an associate-first approach because when our associates succeed, our clients succeed.

If you’re looking to grow your career, or just need a part-time gig, you’ve come to the right place.

We’ve got thousands of job opportunities available at amazing companies across the country.

Plus, we offer benefits that provide better lives, both on and off the clock.

Medical and dental are just the beginning.

From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled.

If you are ready for your next challenge, we’re ready to be your Opportunity Engine.

Let us work together.

Integrity Staffing Solutions is an Equal Opportunity Employer.

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