Remote Bilingual Healthcare Customer Service Representative

Are you tired of working for a company with overwhelming expectations, limited job growth, and managers that don’t listen to you? Come work for a company that promotes within, gives you more flexibility by offering a permanent remote work position, full benefit package, and an opportunity to work with a management team, open to new ideas.

Emerald AR Systems’ goal is to simplify the patient billing experience. That’s why we’re looking for seeking individuals that have a passion for resolving complex issues, a conversationalist that inspires others through communication, and a mindful listener who takes pride in giving their undivided attention to every conversation.

As a Customer Service Call Center Agent, your primary responsibilities are:

• Speaking with patients in a professional and courteous manner

• Listening to them to gain a better understanding of their needs

• Offering the best solution to resolve their account

Technical Requirements for the Job-

High-Speed Internet connection (15MB download) If you’re unsure- perform a speed test using this website: http://speed.googlefiber.net/

Minimum CPU: 1Ghz

Recommended RAM: 4GB

Recommended Software: Windows 10, MacOS, ChromeOS

Browser: Chrome (latest version)

Recommended: Dual monitors required

USB headset will be provided

Let’s talk! You’re qualified if you:

• Have a passion for helping people. Experience in a call center or service related healthcare industry (telecommunications, retail, hospitality/food service, or similar) is a great foundation to be successful with us.
• Have an aptitude for computers and applications like Microsoft Office Suite.
• Have a naturally positive attitude with demonstrated strong verbal and written communication skills. Communication is the key to our business at all levels!
• You can multi-task and adapt to changing situations? We are problem solvers who rapidly respond to customers in a timely manner.
• Commit to a PAID training schedule where we give you the tools to be successful.

Are ready to be a part of our team and grow your career!

Job Perks

• Sick, Vacation, Bereavement Time

• Telemedicine, Vision, Health, Dental and Life Insurance

• Paid Holidays

• Bilingual Pay Bonus [competency test required]

• Rewards and Recognition Program

• Convenient Flexible Schedules

• Paid Training

Job Type: Your full-time schedule would be: 8:00 AM -4:30 PM and 9:00 AM -5:30 PM depending on the time of year.

Job Type: Full-time

Pay: $13.50 – $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Application Question(s):

• You can meet Emerald’s Technical Requirements

Experience:

• Customer Service: 1 year (Required)

Language:

• Spanish and English Fluently (Required)

Work Location:

• Multiple locations

Work Remotely:

• Yes