Property Management Customer Service Representative

Sparrow is a growing national single-family home rental company that owns and operates high quality residential homes.

We take pride in our customer service excellence and providing a best in class living experience for our residents.

Sparrow fosters growth opportunities for those who are willing to earn them.

We encourage you to shoot for the stars while leveraging your passion to learn and excel.

The opportunity to work autonomously to affect change in a results-driven environment is right here in front of you.

If you are on the hunt to build infrastructure, impact branding, execute informed decisions and influence stakeholders, you have found your best career move with Sparrow.

Customer Service Representative
About the Job
As the Sparrow Customer Service Representative, you will be responsible for customer services inquiries which include, but are not limited to incoming calls, website chats, and email responses.

The Customer
Service Representative will partner with the property management team to deliver the best Sparrow experience for each prospect and resident.
About Your Responsibilities

Create and maintain a high service, customer-focused environment
Answer incoming phone calls in a polite and professional manner
Provide accurate leasing information to prospects
Complete resident welcome calls and emails
Respond to the Customer Service inbox and properly communicate high risk issues to the appropriate parties
Respond to the website chat box
Enter resident work orders into the system and update the property management team
Perform other duties as assigned
About You
You are a natural leader with an entrepreneurial mindset who thrives in a fast-paced environment

You enjoy investing time, talent and technique to achieve success

You are best described as a high-level performer who shows up and delivers their personal best

You are accuracy oriented with a strong sense of urgency and focus on customer service

You are comfortable in an environment with unpredictable and cyclical workloads while managing tight deadlines

You have exceptional communication, listening, learning and follow-up skills

You are a self-starter who enjoys working independently, then quickly transitioning to strategic planning and executive collaboration

You are often described as engaging, present and reliable

You are not de-railed by the statement “other duties as assigned”
About the Requirements
High school required; some college preferred

Proficiency in Yardi & Salesforce is preferred

Proficiency in MS Office and Excel is required

Minimum 2 years of administrative experience in Customer Service, or equivalent combination of education and experience

Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience

About What We Offer

A phenomenal opportunity to be part of a well-capitalized and growing entrepreneurial business team that can help you become the very best at what you do

A fun, flexible work environment

Competitive compensation and benefits’
‘Work Location: * One locationWork Remotely
Temporarily due to COVID-19
Job Type: Full-time

Pay: $45,000.00
– $55,000.00 per year

Benefits:
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Day shift
Overtime
Weekend availability
COVID-19 considerations:
Currently the majority of our employees are working in the office.

All precautions, social distancing, masks, and hand sanitizer are in effect to ensure our employees are safe .

Education:
High school or equivalent (Preferred)
Experience:
Yardi: 1 year (Preferred)
Salesforce: 1 year (Preferred)
Administrative Customer Service or Property Management: 2 years (Preferred)
MS Office and Excel: 2 years (Required)
Property Management: 1 year (Preferred)
Language:
English (Required)
License/Certification:
Driver’s License (Required)
Work Location: One location