Program Support Coordinator

Sign-on Bonus Available
Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur?

Does the thought of making a real impact motivate and energize you?

If so, then HPI is the place for you.

Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

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What we do*
HPI is unique.

A respected industry leader that’s been serving customers for over 40 years, we’re known for our innovation and growth.

Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation.

As a third-party administrator, we offer a suite of health and benefit solutions to employers.

By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide.

There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on.

Not just a job—a mission.

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What you’ll do*
We’re looking for has responsibility for duties that support the Utilization Management program; the primary task is to intake electronic faxes from providers who are requesting precertification and to initiate the precertification, in a timely manner, in the Care Management system of record.

Precertification requests may also be telephonic, and the coordinator may be scheduled for telephonic intake at times.

In addition, the Coordinator will also perform a variety of administrative support duties as assigned.
The Coordinator ensures that the precertification is initiated only for services that are a covered benefit per the plan and only when there is a precertification requirement per the plan.

The Coordinator will also check high level coverage and network benefit.

In this role, you’ll also:
Effectively and efficiently initiate precertification and assign to UM Review Coordinator queue
Effectively and efficiently complete notification of designated services, when appropriate, as auto-certification;
Effectively and efficiently support the UM team by performing necessary administrative duties as assigned
Support the administrative functions of the Senior Wellness Consultant as assigned
Refer relevant cases to appropriate clinical programs when completing auto-certification
Provide timely response to CMS Inquiries
Adhere to policies and procedures and federal regulations
Provide excellent customer service to internal and external customers
The ideal candidate has:
High school diploma if candidate has relevant experience, Associates Degree preferred
Familiarity with medical terminology
Experience in a health care environment
Proficient data entry skills
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Why choose us?*
Our space is a reflection of who we are—innovative, open and collaborative.
Love to get creative?

We do too.

Let the juices flow and brainstorm in one of our team break-out rooms.
We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.
Need to reenergize?

Take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.
We offer our employees incredible health coverage, a 401(k), employer-paid disability, EAP, hybrid work arrangements (depending on the position), and quarterly bonuses.
We’re a people-first company and value giving back to our community.

Ask us about our employee mini-grant program and volunteer opportunities.
So, think you want to join the HPI team?

We hope to hear from you!

You can read more about us at hpitpa.com/about-us/careers/

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EEO/AA/M/F/Vet/Disability Employer_

Job Type: Full-time