Production Support Engineer

Job Title Production Support Engineer Location Bethesda, MD (Remote until covid) Duration 12+ Months Visa EAD Contract Type W2 Job Description Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software. Key Job Functions Provide technical application support to production application, systems and business team. Investigate incidents, interruptions or bugs in operational systems. Perform triaging and problem solving to identify issue, and implement change or workaround to ensure continued use of the application. Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses. Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application. Provide support during maintenance and upgrade events. Mentor and support junior members of the team. Qualifications Education Bachelor’s degree Minimum Qualifications Minimum of 5 years related work experience in an applicationproduction support role. Applicants must be authorized to work in the US without requiring employer sponsorship currently or in the future.