Practice Support Specialist

Nesco Resource is seeking multiple Practice Support Specialists for our client’s BRAND NEW medical practice facility! SUMMARY The Practice Support Specialist will be responsible for providing a positive and efficient experience for all patients of the practice facility. This includes welcoming patients and assisting with checking in/out for appointments, verifying/updating patient and insurer information, scheduling, and assisting with payments as necessary. The Practice Support Specialist will also seek to provide excellent internal customer service, assisting each practice office with questions and follow up as needed. ESSENTIAL DUTIES & RESPONSIBILITIES Welcome and greet patients upon entering the facility. Obtain and/or update patient information, including personal/demographic data, and insurance information. Ensures all required information is on file and up to date, or completed by the patient as part of check in procedures. Complete patient related data entry for each practice, at times using multiple or differing systems. Communicate with each practice promptly upon patient arrival and advise of patient needs/questions/concerns as necessary. Collect co-payments and balances due on patient accounts. Liaise with practices and insurance companies as necessary. Schedule follow up appointments, testing, etc. as necessary by each practice office. Refer patients to internal resources as necessary, such as Member Services or quality and pharmacy representatives. REQUIREMENTS Associates degree preferred Must have 2 years of prior medical office experience Proficiency in MS Office and Outlook Prior experience with an EMR (medical practice software) eScribe Medical Manager Phreesia NextGen Intergy Demonstrated ability to provide excellent customer service and develop relationships both internally and externally. Demonstrated ability to work collaboratively with multiple partners to positively affect outcomes at the team, organization and patient level. Must be detail-oriented with strong organizational skills. Demonstrated ability to work with and maintain confidential information. Excellent verbal and written communication skills. Flexibility to adapt to a changing and fast-paced environment. Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.