Payroll Specialist-Customer Service

We are looking for a dynamic individual to join our team of one of the fastest growing companies in the Denver metro area for payroll, HR, and compliance outsourcing. We are looking for a passionate, enthusiastic, and entrepreneurial minded Payroll Specialist to help support our amazing clients.

Altitude Payroll offers a 12 month on the job training program to provide you with the greatest opportunity for success with our clients and career advancement. This training includes increases in responsibility and compensation as you reach certain milestones in your training.

The Payroll Specialist is responsible for the ongoing service our clients. We provide a concierge approach to our client service which requires a great attention to detail and also a friendly, helpful, and analytical approach. Altitude Payroll strives to create an excellent client experience. This position plays a key role in creating that experience as this position builds an ongoing and positive relationship with our clients. If you are looking for a rapidly growing and exciting environment where everything you do makes a significant impact on our clients and business-this is the place for you!

Major Tasks and Responsibilities:

• Enters new hire and payroll information into payroll system for processing
• Handles client inquiries regarding payroll and tax matters
• Assists Sales in gathering required information to successfully onboard new clients
• Trains clients on online payroll
• Logs client inquiries into CRM and schedules and assigns client tasks as necessary
• Makes Welcome Calls and emails to new clients welcoming them to service
• Verifies accuracy of loads and emails sales reps for missing items
• Makes phone calls to agency to verify rates and numbers if necessary
• Sets up and supports client and employee logins as needed
• Process and manage client requests related to quarter end and year end tax returns
• Processes payroll, tax, and garnishment setup and payments as necessary
• Researches and resolves tax questions from clients as needed
• Informs and educates clients on service
• Perform other duties as assigned

Required Experience

• Experience and understanding of Payroll and/or Accounting Software
• Proficiency in Word, Excel, and Outlook
• Exceptional attention to detail and accuracy is a must
• Payroll Service or HR Experience in a service related environment
• Quarter/Year End Processing Experience
• Familiarity with forms 940, 941, W2, W3, 1099, state and unemployment returns
• Multi-state payroll experience
• Must be self-starter and self-motivated
• Ability to work independently with little supervision
• Represent Altitude Payroll to prospects and at public events in a professional manner in line with Altitude Payroll’s values.
• Ability to develop value-added relationships with Clients, CPAs, Bookkeepers, and other professionals
• Associates or Bachelor’s degree or equivalent of education and experience

Compensation and Benefits

• Competitive pay commensurate with experience
• Health Insurance
• Dental and Vision
• Supplemental including Life, Critical Care, Cancer, and Accident
• Retirement Plan with company match
• Excellent Time Off Policy