Patient Access Specialist | Centralized Call Center – Evenings

Overview: St.

Lukes Health System in Boiseis seeking a Patient Access Specialist to join our Connectteam.

Connect is a health care Contact Center, located in downtownBoise.Wearethe gateway to our patients healthcare experience.

We providea variety of services which include, phonescheduling and pre-registering patientsforclinicsand imaging centers,insurance authorizations, referral management, community servicesand surgery scheduling services.Each day over 250 Connect Specialists navigate patients, families,and providers across the health carecontinuum.These roles are high contact on the phone and online with customers and providers.

Attention to detail and utilizing multiple applications simultaneously are equally important skills.Shift: Sunday
– Thursday or Tuesday
– Saturday2:30 pm
– 11:00 pm Responsibilities: Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication
– both verbally and in writing.Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage.Utilize a variety of technology, tools, and resources to support departmental workflows.Performs one of the following workflows with attention to detail, accuracy and efficiency:
– Call front lining
– Patient Registration
– Scheduling
– Referral Coordination
– Order Transcription
– Pre-Authorization
– Benefit Verification
– Patient Obligation EstimatesPerforms other duties as assigned.

Qualifications: Education: High School Diploma or equivalent.Experience: 1 year relevant experience.Licenses/Certifications: None Why St.

Luke’s: A strong, talented staff is at the heart of St.

Lukes Health System.

We are the states largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers.

Were proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence.About BoiseKnown as the “City of Trees,”Boise is Idaho’s capital cityboth a cultural center and a playground for those who love the outdoors.

A vibrantdowntown area affords fine dining, theatre, music, and college and semi-professional sports.

Downtown Boise’s main attractions include the Idaho State Capitol, the classic Egyptian Theatre, theBoise Art Museum,Julia Davis Park and Zoo Boise.

The Greenbeltfollows the beautiful Boise River corridor for more than 30 miles, and theBoise foothills are home to miles of hiking and biking trails.Learn more about what the City of Trees has to offer you:St.

Lukes Health System | Boise Convention and Visitors Bureau | Boise Parks and Recreation | Boise Museum Association | Boise Music Festival | Boise Philharmonic | Downtown Boise Restaurants | Boise Valley Economic Partnership | Hyde Park events | Treefort Music Festival | First Thursdays | Alive After Five | Capitol City Public Market | Runs and Triathlons | Shakespeare Festival | Sawtooth National Forest | Visit St.

Lukes is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.