Patient Access Specialist Call Center

Work for One of the World#s Best Hospitals! In 2019, Newsweek named Charlton Memorial, St. Luke#s, and Tobey among the Best Hospitals in the World. Why? Because we have some of the most talented people in the world. # Southcoast Physicians Group is searching for a Call Center Patient Access Specialist in Primary Care to perform a variety of duties to facilitate patient access to physician practice services throughout Southcoast Physicians Group and Network under the general direction of the Manager, Team Leader, or designee. This role is responsible to answering incoming calls to facilitate entering orders, scheduling appointments, enter prescriptions for the physician#s review, documentation of phone contact with patient, management of the electronic faxes, release of information compliance, inform patients of test results, as well as any other tasks assigned to the Call Center. They will work as a liaison between physician offices and other Southcoast departments to ensure coordination of patient care and patient satisfaction. # Hours: Per diem Shift: Day Shift## 8:30am-5:00pm # Education and/or Experience Requirements: Equal to completion of four years of high school required. Associates Degree in a related field or equivalent education and experience is preferred. Certificate in Medical Terminology is preferred. Previous call center or customer service experience in a Medical field is preferred. Strong computer skills are required and must type at least 35 WPM. Very good organizational skills are required Ability to listen and document simultaneously is required. Previous experience with electronic health record is preferred.# # Southcoast Health is a community based health delivery system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. For more than 100 years, we have provided quality, patient-focused care in a state-of-the-art environment. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts. # Together We Are More. 311 years of hospitals# collective continuous 920 + square miles of service across Southeastern Massachusetts and Rhode Island 7,500 + employees: physicians, nurses, IT, Finance, HR, and more Named to Newsweek#s World#s Best Hospitals 2019 and Best Place to Work by the readers of SouthCoastToday # We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees# lives. Generous Earned Time Off Package Health, Dental #and Vision Insurance* Tuition Assistance Short Term and Long Term Disability Insurance* Life # AD#D insurance* Flexible Spending Accounts* 403B Retirement Plan with match HealthQuest Wellness Program Employee Assistance Program Employee Discount Program Career Development Opportunities *Available to regular status employees who are scheduled to work a minimum of 24 hours.# Available to regular status employees who are scheduled to work a minimum of 20 hours. # Are you ready to make a difference in your community? Join us as we strive to be More than medicine.