Oracle Cloud ERP Support Lead

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products. 

Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities. As one of the world’s largest data center companies, we offer colocation and scale offerings combined best in class connectivity, cloud and data centric solutions. Digital Realty is seeking motivated and imaginative professionals to grow our Enterprise business. 

Position: Oracle Cloud ERP Support Lead

Location: Dallas / Austin preferred but open to other US locations

Opportunity Snapshot

If you are a proven and sophisticated support manager with experience in leading multiple inflight complex Oracle cloud projects this is a unique opportunity to make a significant strategic impact on a fast-growing market leader on fit for purpose global data center platforms and connectivity solutions. The individual in this role will oversee the entire release management for all the inflight projects ensuring the scope, schedule, and quality are met

The Requirements

• Must have at least 10+ years of hands-on experience as an operations/release manager
• Have worked on managing multiple releases across all the enterprise applications
• Manage risks and resolves issues that affect release scope, schedule, and quality
• Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews
• Produce Deployment, Run Books and Implementation Plans and weekly release reporting
• Communicate release details and schedules to the Business as required
• Negotiate, plan and manage all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Continually work towards making improvements in the release process
• Lead and co-ordinate the Go-Live activities, including the execution of the deployment Plans and checklists.
• Participate in CAB meetings to discuss release scope and roadblocks
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
• Oracle Cloud or on-perm ERP implementation experience is must
• Experience with Salesforce, ServiceNow is must with collaboration tools Jira, confluence and CI/CD tools
• Agile/Kanban experience
• Must know Oracle release patterns, SR process

The Role

As an Oracle Cloud ERP Support Lead, you will manage the overall Oracle application support, work closely with our managed service partner, streamline release and deployment process. This person should be able to handle scheduling, coordinating releases for all the enterprise applications. The releases can be inclusive of application releases, operating system patches, security improvements, hardware upgrades, Projects and Programs.

• Responsible for implementing and managing release processes for code through development, test, and production environments. This will include change management and ensuring all the deployment components are aligned and deployed successfully
• Escalation and Incident process and deliver best-in-class service to our stakeholders. You will act as a bridge between our users/internal teams/stakeholders, advocating for user priorities and ensuring their requests are driven to resolution towards their satisfaction. You will be required to work closely with technical teams, application, infrastructure teams and internal stakeholders to achieve resolution of the reported problems.
• To be available to handle and resolve support issues and escalation and collaborate with technical teams to drive resolution of incidents and escalations
• Proactively review to prevent recurrence of issues
• Work with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
• The release management responsibilities also include building the IT release calendar in working closely with the IT release managers from different portfolios across IT and centralizing view of all releases
• Lead the effort to define IT strategic direction for release management tools for IT to ensure the process requirements of release management are built in. The Release Manager will assist in managing projects and interdependencies to ensure milestone adherence to ensure the integrity of the release can be measured
• Responsible for Oracle instance management to ensure all the Oracle instances and boundary systems are tightly aligned for each testing cycles, planning instance refreshes as required, handle Oracle service requests and prioritizing, escalating as needed
• Lead the managed services team to ensure all the priority issues are resolved on a timely manner and be a liaison between the HCM/ERP leads to coordinate meetings and provide necessary information to resolve all the incidents.
• Work with the managed service provider to ensure the team is well utilized, meets all the SLA criteria, and ensure all the audit compliance are met.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Digital Realty: Where the cloud lives and business thrives

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.

Our Mission

To provide our customers with the trusted foundation for the digital world

Our Vision

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values

Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

About Digital Realty

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty’s clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society. 

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

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