Off-Site Customer Service Agent (Train On-Site)

Looking to rewarding work, from the safety and comfort of your own home?

 
We are looking for Customer Service Representative to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.  In this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world.

Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. 
 
Some On-Site training is required, up to 1 week.

Weekend, Night, and Bilingual Agents enjoy enhanced wages.

There are a wide variety of project openings available representing some of the most recognizable brands in the world.  Schedules vary by site and program however we can usually find something that works for everyone.

 
This is an entry-level position that offers on the job paid training.  Compensation is commensurate with experience.

While prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus.

WHAT DOES A CALL CENTER REPRESENTATIVE DO?

This position improves customer satisfaction and supports the sales process.

Handle outbound sales inquiries and take incoming customer service calls using state-of-the-art contact center technology.

As you become a highly trained expert on products, technology, and business process, you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  
 
Our entry-level Contact Center Representatives are responsible for the following tasks:
Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling   

WONDER IF YOU ARE A GOOD FIT? 
MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.

Ideal candidates for this position are highly motivated, energetic, and dedicated.

 
Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers
Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.

 Job offers are contingent on background/security investigation results Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

 
Employees earn paid time off as well a