Medical Support Assistant (office Automation)

SummaryAbout the Position: This position is located within the Director for Clinical Support, Department of Radiology at the Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD.

Incumbent will work both independently and part of a multi disciplinary team to cover front desk operations for the department.

Work entails the ability to multi task and keep up with a fast paste environment.Parking at WRNMMC is limited.

Alternative methods are highly recommended.

Learn more about this agency Responsibilities Perform front desk duties to include: greet patients and take necessary action to expedite a smooth and effective visit.

Determine priorities as to which patient is seen first according to the urgency of medical condition.

Perform a variety of administrative functions associated with medical records and health information processing including, analyzing and verifying medical records for completeness, consistency, and accuracy.

Receive all telephone calls and visitors to the department, answer inquires regarding a variety of things such as obtaining medical assistance.

Adjust times of appointments based on changes in provider’s schedule and/or shift patients to other clinic providers in case of unexpected absence.

Create and maintain each patient’s file to be used throughout the entire treatment.

Analyze medical records to ensure records are accurate and complete data is entered.

Provide telephonic reminders to patients for scheduled appointments to include reminders of preparations and labs needed prior to the appointment.

Travel Required Not requiredSupervisory status No Promotion Potential None Job family (Series) 0679 Medical Support Assistance Help Requirements Conditions of Employment This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment.

A background investigation and credit check are required.

This position requires the incumbent to have tuberculosis testing.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.Current Civilian Employees of the Defense Health Agency (DHA)Current Civilian Employees of the National Capital Region Medical DirectorateCurrent Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActNon-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998In order to qualify, you must meet the experience and typing requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.Specialized Experience: One year of specialized experience which includes receiving patients and visitors in a medical treatment facility; scheduling patient appointments; maintaining electronic patient records; and inputting medical data into automated healthcare systems such as Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Defense Enrollment Eligibility Reporting System (DEERS).This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.Proficiency Required: This position requires a qualified typist.

A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.You will be evaluated on the basis of your level of competency in the following areas:Computer SkillsHealth Systems Data ManagementOral CommunicationTime in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Education This job does not have an education qualification requirement.

Additional informationMale applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.You will be required to provide proof of U.S.

Citizenship.Two year trial/probationary period may be required.Direct Deposit of Pay is required.Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.You may claim military spouse preference (MSP).If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.Multiple positions may be filled from this announcement.Salary includes applicable locality pay or Local Market Supplement.If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Read more How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If you are minimally qualified, your rsum and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.

If, after reviewing your rsum and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.

If selected, you may be required to provide supporting documentation.Interagency Career Transition Assistance Program (ICTAP).

If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position.

To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility.

To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above.

Additional information about the program is on OPM’s Career Transition Resources website.

Read more Background checks and security clearanceSecurity clearance Not Required Drug test required No Help Required DocumentsThe documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).

Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Merit Checklist and Proof of Eligibility.As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.

If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.1.

Your resume:Your resume may be submitted in any format and must support the specialized experience described in this announcement.If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present).

If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.For additional information see: What to include in your resume.2.

Other supporting documents:Cover Letter, optionalMost recent Performance Appraisal, if applicableProof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy.

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