Medical Equipment Driver & Customer Service

HIRING NOW!!!

Rotech Healthcare Inc.

is still hiring to help serve our patients during this time of the COVID 19
As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees.

PPE is provided to all of our employees that will have contact with patients.

We have implemented the following measures:
Maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.

Asking patients to complete a screening questionnaire to determine high-risk situations for our employees.

Enhanced cleaning procedures for all of our equipment.

Communicating frequently with our employees regarding the latest guidance from the CDC.

Rotech is a federal contractor and certain contracts require our employees to provide proof of the COVID 19 Vaccination or provide support for an Exemption.

Summary
We are seeking a dedicated Customer Service & Driver of Medical Equipment (Customer Service Technician) to join the Rotech team!

In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies.

As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment.

Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

 
Essential Duties and Responsibilities
Available for on-call assignments as needed
Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries
Assists with updating respiratory grid
Builds relationships with locations, patients and referral sources
Clears previous day’s route and checks all paperwork for accuracy and completeness
Collects co‐pays and deductible amounts
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

Complies with all applicable company policies and procedures to meet JCAHO and company standards
Conducts insurance verification and eligibility for services/products
Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
Coordinates, collects and inputs all patient information and new patient set-ups
Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
Delivers, sets up and maintains equipment at the delivery address using company vehicle
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulations
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Maintains assigned company vehicle in a clean and safe working condition
Maintains referral log
Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS
Monitors office supplies
Observes additional needs that the patient may have and reports to management during morning meeting
Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log
Prepares deposit for location on a weekly basis
Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered
Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing 
Provides service for walk-in patients and walk-in equipment requests
Provides technical assistance to customers as required
Reports equipment hazards and/or product incidents as required
Verifies Medicare, Medicaid, and private insurance coverage information
Works extensively with e‐Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input
Works with location personnel to coordinate deliveries
Performs other duties as assigned
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
High school diploma or GED equivalent
One to three years of related prior work experience in a team-oriented environment, customer service and deliveries
Experience in medical field and administrative record management
Strong customer service background
Skills, Knowledge and Abilities