McKee Foods: It Desktop Support Intern

Position Description Best known for Little Debbie® snack cakes, Americas leading snack cake brand, Sunbelt Bakery® granola products, and Drakes Cakes®, McKee Foods Corporation is seeking a Desktop Support Intern to join our Desktop Support Team.

This position will receive guidance from an IT Systems Analyst as he/she learns the desktop support function from the inside of a leading snack-food manufacturer.

Starting immediately, the ideal candidate will learn with us throughout his/her college career.

ScheduleMonday Friday, flexible work schedule with hours varying between 8:00 a.M.

5:00 p.M.

(approximately 20 hours per week during school year and up to 40 during summer months and school breaks)Candidates must live within commuting distance to Collegedale, Tennessee.Job SummaryThis is a great opportunity to learn from an experienced team of IT professionals.

The Desktop Support Intern will be an active part of the team that answers and resolves Help Desk calls so its a great chance to practice your excellent verbal communication skills.

You will learn to provide support in the daily management and support of PCs, peripherals, and PC applications while you help automate the support and maintenance of PC infrastructure.

Well be excited to teach you the ins and outs of supporting, installing and maintaining applications and desktop operating systems and while you gain plenty of experience helping customers resolve technical application problems.

Make McKee Foods a stable part of your education plan and you will develop the technical, business and customer-service skills needed to become a Desktop Support professional!Responsible for hardware support, PC and Laptop installs/repairs and deploymentsParticipates in and helps promote corporate standardization for improved support and lower total cost of ownership (TCO)Provide onsite (desk-side) and phone support, while utilizing our ticketing systemAssist with company-wide virtualization deployment effortsTrack and research problems to identify and solve root causesDesign and implement solutions to meet client needsLog and track appropriate details in help desk tracking systemKeep customers updated on status of tickets appropriatelyRoute tickets to the appropriate I/S support group as neededProvide customer support by operating and supporting the Help Desk as neededRequired QualificationsCurrent enrollment in a BS or MS degree program in Computer science, Information Systems, or a related fieldStrong working knowledge of Microsoft Office tools and OutlookCustomer service focused with a high level of professionalismExperience supporting computer hardware and peripheralsAbility to clearly document procedures, problems and solutionsStrong problem-solving, trouble-shooting and analytical skillsHigh level of initiative, assertiveness and self-directionStrong interpersonal and communication skillsDemonstrated ability to work effectively within a teamAbility to perform with minimal supervision (as your skills and knowledge increase)Strong desire and aptitude to learn quickly and develop new skillsPreferred QualificationsPrior technical support or hardware repair/maintenance experience3.0 GPA or higher on a 4.0 scaleExperience supporting MS Windows 7 and Windows 10, Server 2008 R2, Server 2012 and Server 2016 and MS Office 2016Development experience with modern programming languages (C#, ASP.Net, VB.NET or other languages)Development experience with scripting languages (VBScript, Powershell or Ruby)Benefits (for intern new hires)Competitive pay scaleFlexible hours around school schedule401(k) with matching contributionsDirect deposit payrollCredit UnionExercise and recreation facility Please upload your current resume to be fully considered for this position.