Manager – Oncology Data: Support Services Oncology

Summary:
Supervises daily staff activities for cancer/tumor/oncology data personnel and functions.

Detailed responsibilities:
* Determines, coordinates and supervises daily staffing assignments and levels.

Ensures staff compliance with departmental and organizational policies, procedures, and protocols
* Provides direction, orientation, training, coaching, and mentoring to staff.

Performs or assists with performance evaluations and disciplinary actions.
* Assesses quality of services delivered in the Memorial Cancer Institute.

Compiles data in anticipation of surveys.
* Performs staff responsibilities as needed to fulfill required service levels.

Leads the handling and resolution of complex issues and complaints.
* Coordinates Cancer Committee meetings/agendas and other pertinent information.

Competencies and skills:
Essential:
* STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
* CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
* ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback.

Connects personal work results to the accomplishment of team and organizational goals.
* RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence.

Views new assignments and job responsibilities as an opportunity for growth.
* EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
* PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
* HEALTH INFORMATION MANAGEMENT (HIM) SYSTEMS: Demonstrates knowledge of HIM systems applications.
* HUMAN ANATOMY: Recognizes the various parts of the human body and their functions.
* MEDICAL CODING: Transforms verbal descriptions of diseases and procedures into numeric designations.

Education:
Essential:
* High School Diploma or Equivalent

Credentials:
Essential:
* Certified Tumor Registrar

Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Two years supervisory experience in an ACOS/COC approved Cancer registry.

Working conditions:
Essential:
* Keyboard Entry 60.00%
* Sitting 60.00%
* Standing 60.00%
* Walking 60.00%
* Audible Speech 60.00%
* Hearing Acuity 60.00%
* Depth Perception 60.00%
* Distinguish Color 60.00%
* Seeing
– Far 60.00%
* Seeing
– Near 60.00%
* Computer Monitor 60.00%

Organizational Profile:
Memorial Hospital West opened in 1992 with 100 beds to serve the growing population of western Broward.

Today, the hospital has 384 beds and is one of the busiest and most technologically advanced in the region.
Memorial Hospital West’s many respected specialty programs include:

* Medical and Surgical Services
* Adult and Pediatric Emergency Departments
* Memorial Cardiac and Vascular Institute
* Memorial Cancer Institute
* Blood and Marrow Transplant Program, including Broward County’s first adult inpatient autologous transplant unit
* Memorial Neuroscience Institute
* Memorial Rehabilitation Institute
* Bariatric/Weight-Loss Surgery Program
* The Family Birthplace
* Women’s Services
Truven Health Analytics and Modern Healthcare magazine named Memorial Hospital West one of the nation’s 100 Top Hospitals in 2013 and 2014 – and the hospital has been consistently recognized by The Leapfrog Group with an “A” Ranking for Patient Safety.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.