Loopy Cases: Customer Support Manager / Supervisor (Friendly Environment)

We?re searching for a Customer Support Manager to add to our incredible team here at Loopy.

We have some of the best customer service on the planet and take a lot of pride in taking care of our customers.

We’re looking for an experienced, energetic leader with a positive attitude and willingness to go above and beyond for the customer.

If you feel this describes you, we?d love to hear from you!***In order to be considered for this position, you must answer the 3 BOLDED questions at the end of this ad and email them to jamie{at}teamloopy{dot}com.

The Company: Loopy is the first smartphone case with a finger loop on the back that prevents you from dropping your phone.

Founded back in 2012 by three brothers, Purdue and IU alumni, Loopy is a fast-growing company located in Munster, Indiana.

Check out the link below and our social media pages to learn more about us!https://www.Loopycases.Com/learn-morehttps://instagram.Com/loopycaseshttps://facebook.Com/loopycases Requirements: * High school diploma or equivalent and 2+ years prior experience in a managerial or supervisor role 6+ years experience as a customer support representative, preferably in a similar environment* OR a Bachelor?s Degree and 2+ years prior experience in a managerial or supervisor role 2+ years experience as a customer support representative, preferably in a similar environment* Passionate about customer service and the customer experience* Must be approachable and connected with the team members* Remarkable verbal, written, and interpersonal skills* Proficient computer typing skills and experience with programs such as Gmail, Google Suite, Excel, Word, PDFs, and basic Windows/Mac interfaces* Ability to give great feedback and to accept and utilize constructive feedback* Strong leadership skills* Must be self-motivated, considerate, and kind* Must be able to keep team members?

information/progression confidential* Must be available to work full time* Alignment with company values Responsibilities: * Leading a team of customer service leads and representatives* Implement new policies and procedures including but not limited to phone and chat support* Continue to build an outstanding team that creates an exceptional customer support experience, with a specific focus on ways to improve quality and training as we grow Improving the quality of all of our team members?

performance including responses and behavior Improving overall customer satisfaction to 95% or higher What’s in it for you: * Paychecks distributed weekly* Potential for remote work 80% on-site and 20% remote determined on the team’s overall performance.* Ability to improve leadership and team development skills* Friendly work environment (friendly, fun, supportive team)* Free cases (limits apply)* Passionate team (we all take pride in creating something special)* Become a part of the Loopy family!

: )Employee Benefits: * Health, dental, and vision coverage options* PTO* Must work a minimum of 37 hours per week to qualify* 60 day waiting period in place Equal Opportunity EmployerLoopy Cases is an equal opportunity employer.

We are committed to achieving a diverse workforce and celebrate our employees’ differences.

Loopy Cases does not discriminate against any applicant or employee on the basis of age, race, sexual orientation, religion, marital status, gender, gender identity, national origin, color, veteran status, disability status, or any other status protected under federal, state, or local law.

All employment decisions, including hiring, promoting, or discharge are based on qualifications, merit, and need of the business.

How to Apply: In addition to sending your resume, we ask that you also take some time to answer these 3 questions below and include them in your cover letter to us.

Please email this to jamie{at}teamloopy{dot}com1.

What companies have you conducted customer support for in the past?2.

Which companies have you seen give exceptional customer service?

Can you give any examples?3.

What questions do you have for us?

(we can answer these questions during your phone interview)Job Type: Full-timePay: $52,000.00 $65,000.00 per yearBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceCOVID-19 considerations:To keep our employees as safe as possible, we’ve provided masks and hand sanitizer.

We follow strict daily cleaning protocols, require frequent hand washing, and require masks to be worn on site.Ability to Commute/Relocate:* Munster, IN 46321 (Preferred)Application Question(s):* Do you have experience working with software such as Zendesk, Gorgias, or similar?

If yes, please explain.* What about the role excites you and motivates you to apply?

Please describe your interest in working with us.Experience:* Customer service: 2 years (Preferred)* Supervising experience: 2 years (Preferred)Work Location:* One locationWork Remotely:* No