Licensed Customer Service Support Staff

Compensation: Hourly and commission based on experience / 30hrs minimum a week Employment type: Full-Time Licensed Insurance Customer Service Support Our Insurance Agency is located in Inglewood and we are seeking a dynamic Customer Service Support Staff.

Job duties include but are not limited to: ?

Greeting clients / answering and distributing phone calls ?

Handling and solving payment problems ?

Handling and solving customer complaints ?

Taking initial insurance claim information ?

Providing clients information about their insurance policy ?

Prospecting existing clients for new sales opportunities ?

Taking payments in person and/or via phone ?

Processing orders, applications and requests (i.e changes to policies, evidence of insurance, etc.) ?

Following up on requested info ?

Schedule Staff Meetings ?

Keep track of staff licensing and continued education and create a calendar ?

Prepare weekly briefings ?

Prepare Weekly Reports Description of a Qualified Candidate: ?

Ability to connect, engage, influence, persuade and empathize with a variety of clients ?

Excellent Communication skills –
– verbal & written ?

Strong Work Ethic ?

Self Motivated, charismatic ?

Detail Oriented ?

Patient ?

Cheerful, professional attitude, positive outlook ?

Excellent phone etiquette and ability to deal with customers –
– great with people.

?

Flexible ?

Multitasking ability ?

Quick Learner, punctual, responsible, trustworthy, team player, and thrives in a fast paced environment Benefits * Health Insurance* Dental Insurance* 401k Job Type: Full-time Pay: $38,000.00
– $60,000.00 per year