Leiters: Customer Service Account Representatives

Looking for an exciting pharmaceutical career?

Then Leiters has an opportunity for you!

We are now hiring Customer Service Account Representatives to work at our Englewood, Colorado facility, which is located 20 minutes south of Denver.What we offer: PTO and paid holidays Ongoing sales education and training Team building and charity initiatives Health, Dental, Vision and paid Life Insurance FSA/HSA 401(k) with company matching, vesting from day one!GENERAL DESCRIPTION: Answer inbound calls received in the Call Center queue Monitor and process web orders received in the order confirmation inbox and SalesPad Setup customer accounts and users for web ordering on Leiters.Com web platform Setup customer pricing for web ordering Complete the weekly replacement order report Place orders received through Leiters ordering inboxesESSENTIAL FUNCTIONS: Receive and respond accurately and professionally to customer inquiries and concerns viatelephone or email Respondtocustomer’sinquiriesutilizingallavailableresources Verifyandupdatecustomerinformation Analyze a customer’s needs and reply appropriately Provide updates to other internal teams on customers’ needs May be assigned to support products that are more complex or critical in nature Identifyandescalatepriorityissues Data entry into a selected customer interaction, prescription, and accounting software programs Comprehending and implementing SOPs, forms, and quality control activities Compilation of data and preparation of subsequent reports, spreadsheets, word documents Discovery, analysis and recommendation to rectify any discrepancies or problematic data issues Daily management of order logs, invoices, and open items until closure Lift up to 50 lbs.

and stand or sit for extended periods of time when required.EXPERIENCE AND NECESSARY SKILLS: Accurate data entry in a high-volume environment; able to enter data and perform supplycalculations Ability to manage time, prioritize, and adhere to time frames in a busy environment Customer friendly with excellent verbal and written communication skills, telephone skills anddemonstrated good judgment Computer abilities including accounting, pharmacy order and fulfillment software, and experiencewith spreadsheets and automated accounting systems.

Experience in a commercial pharmacy providing support functions, preferred.

High school diploma or GED equivalency required; college level 2-year degree, preferred.Click ” Apply now” to upload your resume and apply online today!About us:Leiters, founded in 1926, is an FDA-registered 503B outsourcing provider of high-quality ophthalmology and hospital-based services.Leiters is an Equal Opportunity Employer.