Lead Customer Service Representative (Entry Level)

Our firm leverages a scalable customer relations model and trains our talented Lead Customer Service Representatives to prepare, launch, and optimize every product and service campaign.

We’re a trusted customer acquisition partner for top-flight technology companies nationwide, and we are seeking a talented Customer Service Representative to join our growing team!
Enhancing the customer experience to build customer loyalty is the primary focus of all our campaigns.

To this end, our resources and expertise are tailored to enhance knowledge about market dynamics and consumer engagement.

Companies thrive as a result of our experience and skill, and we are equally dedicated to their customers as our own.
As a Lead Customer Service Representative you will:

Listen, understand, and take quick action.

Like all of us, customers just want someone to listen and help get their problems solved.

You’ll do both.

Assist customers in selecting the products and services that best suit their technology and communications goals and help to set up the account.

Process upgrades, downgrades, new product purchases, and facilitate delivery and installation efficiently and effectively.

Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities.

Have the opportunity to engage in continuous professional development training sessions and participate in a dynamic team-based company culture.

Job Requirements:

What You Need to Get Started:

1-2 years in a customer based role

Excellent interpersonal skills, tact, and a track record of success with customer-facing roles

Ability to handle pressure, prioritize, and multi-task during the course of a business day

Tech-savvy, or the ability to pick up concepts quickly

Enthusiasm and aptitude for learning a new skill

Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship