IT Support Technician (Lumberton, MS)

IT SUPPORT TECHThis closely held, family-owned company is now one of America’s largest lumber producers, with production capacity of over 1.4 billion board feet per year and markets around the globe. Our company holds high standards when it comes to product, process, and overall company objectives. We are a healthy, growing company big enough for its national and international markets, who cherish hometown ethics and take pride in a job well done. Our family values are reflected in our team environment, length of service, and commitment to our communities. Excellence is our overall goal in caring for our team members, customers, and natural resources.IFG is constantly growing with 7 current regional sawmills located in North Idaho and Montana and a new expansion taking place in Lumberton, Mississippi. IFG values employees who have an appetite to learn, embrace a strong worth ethic and show the ability to reason. We seek individuals who are always looking for opportunities to grow personally and professionally. This mindset increases performance and growth of the plant siteIFG is Looking for candidates who:* Participate in a continuous process improvement culture* Collaborate with others to identify and formulate alternative solutions* Navigate changes, delays or unexpected events in the work environment* Synthesize and analyze information to create action plans* Have an appetite for continuous learning* Make timely decisions along with reasoning for decisions* Solve daily operational problems and interpret instructions* Focus on quality control and execution* Develop, communicate and implement safety, environmental and quality goals and business objectives* Diagnose causes of malfunctions* Demonstrate excellent communication skillsIT Support TechThe IT Support Tech position is a full-time position in Information Technology. The IT Support Tech, under general supervision, will be an individual who understands great customer service and enjoys helping people solve problems. The person in this role will support the help desk processes, common business and productivity systems and software, and IT infrastructure and networking fundamentals. They need to juggle a variety of ongoing projects and urgent issues when they arise. Many non-routine problems are escalated to a specialty team for resolution. Travel between sites and after hours support services will be required. This position will report to the IT Support Services Manager.Work Schedule: Monday through Friday, hours depending upon need.ESSENTIAL JOB FUNCTIONS:* Serves as the primary interface with staff for support of technology hardware and software* Identifies, escalates and resolves a variety of technical problems* Professionally responds to telephone calls, e-mails, and employee requests for technical support* Tracks and monitors open problems to ensure a high standard of customer service is met* Communicates system outages and updates to users* Installation and troubleshooting of Windows, Apple and Android devices and peripherals* Assists with administration of business software applications and related services* Creates and maintains documentation on common issues and processes* Assists in troubleshooting if interruption of services occurs* Creation and management of user accounts and access to file servers and applications* Remain current with trends and advances in technology* Make recommendations to enhance functionality and service to users* Work with IT to identify new software and hardware, including replacements and upgrades* Participates in a regular on-call rotation* Assist in maintaining an accurate inventory of IT equipment* Configuration and installation of phones, computers and printers* Performs other duties as assignedREQUIRED SKILLS:* Skilled in organizing and expressing ideas effectively in oral and written communication* Excellent problem-solving and time-management skills* Self-motivated and able to work effectively in a team environment* Must have a passion for technology and a willingness to learn* Maintain a positive attitude and a commitment to quality* Hands on experience with Windows, Apple and Android devices* Experience with all versions of Microsoft Office* Working knowledge of computer systems and networks* Must be capable of following strict policies and procedures* Physically perform the essential functions of the jobMINIMUM QUALIFICATIONS:(Persons applying for a position should have a combination of the following experience and training.)Two years of information technology related experience or combination of post-secondary technical training such as: installing workstations, providing technical support for software, or installing and maintaining hardware, network infrastructure equipment, security or telecommunications software or hardware or equivalent education/experience.PREFERRED QUALIFICATIONS:* Minimum of 2 years of experience in IT Support* Experience in a manufacturing industry background strongly preferred* Certification in one or more; networking or systems administration is highly desired* Associate degree in Computer Science, Business or equivalent work experienceAs a condition of employment, Idaho Forest Group requires employees to complete a variety of pre-employment screening processes which may include, but are not limited to: criminal background check, drug and substance test, reference check, prior work verification, driving history (MVR), education verification, aptitude/skills testing, and credit checks. The depth of screening will vary based on the position.TOOLS AND EQUIPMENT USED:Help Desk system, Mobile Device Management, anti-virus, MS Office, device encryption, SNMP logging applications, event logs, audiovisual equipment, computer, telephone, copy/fax machine, etc.WORK ENVIRONMENT:Work is performed both in an office and manufacturing environment while sitting or standing at a desk or computer.PHYSICAL REQUIREMENTS:Physical exertion may be required to lift or move equipment. Able to move safely, quickly, and perform duties with repetitious movement. Sit and/or stand for shift, reach with hands and arms, stoop, squat, twist, push and pull, maintain balance, bend at the waist, kneel, walk varying distances, and climb stairs. Must be able to tolerate all weather elements, loud conditions, vibrations, and airborne particles (sawdust).IT as a Service:We strive for excellence and professionalism as we represent both the department and Idaho Forest Group. We treat each other with respect and common courtesy. Our team has a wealth of knowledge and experience and we continue to learn from each other and adapt. We strive to improve and continue to grow through training and partnerships. Customer service is our focus as we help make Idaho Forest Group a successful company and a great place to work.Total Rewards:We understand the value of our team members and how each and every one plays such a vital role in the day to day success of Idaho Forest Group. Idaho Forest Group looks for driven people with strong work ethics, morals and values. When we find them, we want to keep them. Therefore, we offer competitive total rewards compensation.Idaho Forest Group has a wide range of benefits including Health Care coverage, Flexible Spending accounts, Annual Incentive Plan, Wellness programs, Life and Disability protection, 401(k) benefits, PTO, Holiday pay, Family and Self Care Leave, Scholarships, and more. We value a good balance between career and personal life and encourage a healthy lifestyle.Idaho Forest Group is an Equal Opportunity Employer and prohibits discrimination against qualified individuals on the basis of race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, family medical history, or any other status protected by law. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 208-762-6630 and/or hr@idfg.com.