IT Support/Technical –

The Technical Support role represents our company by providing technical support to our clients and field technicians in a professional environment.

This position helps support customers and field technicians in troubleshooting and diagnosing company products and installations.

Duties and Responsibilities Answer inbound calls and e-mails from customers in a prompt, knowledgeable, and courteous manner documenting all information into a CRM software system Provide support in troubleshooting products by using general knowledge, product schematics, data stored in knowledge-base, and other sources of information available Work together with operations to verify and issue returns when needed Provide input to update knowledge database used by other technical support representatives Demonstrate excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
•Ability to communicate effectively in English using proper grammar
•General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller AppleOne is proud to be an Equal Opportunity Employer.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Job Requirements:
, , Must have a technical background on your resume