IT Support Specialist – Senior

Position Title: IT Support Specialist – Senior

Location: Joint Base Pearl Harbor-Hickam, Hawaii

Job Summary:

Under direct supervision, the IT Support Specialist performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Follows manufacturer’s specifications for power and installation to protect equipment, install an uninterruptible power supply (UPS) with each PC and server, and ensure proper connectivity. Troubleshoots common access card issues. Sanitizes or destroys IT equipment and media prior to disposal or reuse IAW security regulations and policies. Configures, operates, monitors, secures, and sustains all internal network devices. Maintains rack space assigned to the equipment and ensures connectivity to the LAN. Repairs or replaces any defective cabling in the network. Installs, removes, relocates, and maintains existing horizontal and vertical cable infrastructure, to include cabling on wall drop boxes, equipment racks, cable trays, rack mounted UPS, switches, routers, and servers. Provides internal hardware and software accountability support to the logistics section. Assembles, installs, disassembles, uninstalls, and moves IT and electronic equipment in offices and common-use areas. Provides a technical evaluation on the characteristics of printers, multifunction printers, scanners, and facsimiles for possible acquisition; and, when acquired, integrates on the network. Sets up, issues, and installs telephones, STEs, and related equipment. Operates, monitors, sustains, and secures the AV display system to include TV, audio visual wall screen, other display screens (such as LCD or Plasma), tools display, and all related network, phone, and peripheral equipment. Provides technical configuration and recommendations for enhancements or improvements. Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be a U.S. Citizen.

Education and/or Experience/Skills Required:

• Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Relevant work experience and training may be considered in lieu of a degree, similar to Office of Personnel Management’s (OPM) Crediting Combinations of Education and Experience standard.
• 3-8 Years demonstrated/practical experience of support service of all components of PC/Servers/Networks/Hardware, wireless networking, hardware/software installation, testing, and operations.
• Strong experience performing basic networking tasks, troubleshoot and work creatively to resolve identified problems.
• Employee must possess and maintain IA computing environment certifications and access levels in accordance with DoD Directives (DoDD) 8140/8570.01-M.

Abilities:

• Ability to organize, prioritize and meet deadlines.
• Capable of conveying complex information in a simplistic manner.
• Strong critical thinking and problem-solving skills
• Strong self-starter requiring minimal supervision.
• Able to take proactive measures to prevent problems rather than reactive by nature.
• Strong verbal and written communication to effectively express concepts, plans, and proposals

Physical Requirements:

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

Security Clearance:

DoD active security clearance may be required.

Company Summary:

Headquartered in Hawaii, Galapagos Federal Systems, LLC is a SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple – “Quality IT Solutions… On Time & On Budget.”

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.