IT Support Specialist

Overview Irvine Scientific, a member of Fujifilm Holdings Corporation, is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in cell therapy and regenerative medicine, assisted reproductive technology and cytogenetics, and industrial cell culture for the large- scale production of biotherapeutics and vaccines. Irvine Scientific adheres to both ISO and FDA regulations and operates dual cGMP manufacturing facilities in California, USA, and Tokyo, Japan. The companys consultative philosophy combined with expertise in cell culture and compliance provides customers with unique capabilities and support. For over 45 years, Irvine Scientific has remained uniquely flexible and focused on media while becoming a strategic global leader in media products and services. Additional information can be found at www.irvinesci.com. We are hiring for an IT Support Specialist. The IT Support Specialist installs, maintains, analyzes, troubleshoots, and repairs personal computer systems and laptops, related hardware components and computer peripherals, and personal computer software applications and operating systems. In this role, you will also document, maintain, upgrade or replace hardware and software systems. The IT Support Specialist maintains user account information including access, permissions, and systems groups, and may perform some limited system administration functions. The person in this role also provides end-user technical support and training, Help Desk task management, and IT customer service. External US Responsibilities: IT Help Desk Support Provide PC and laptop hardware support, including installations, relocations, and upgrades Provide necessary desktop application support and deployment Responsible for creating and maintaining user login, group access and security records. Provide necessary user training on network and desktop applications Provide additional technical support services, such as teleconference and videoconference meetings; desktop phone support; conference room projectors and audio-visual support; network cabling and connectivity; etc. IT Asset Inventory Maintain inventory and configuration documentation on personal computers Maintain software inventory and licensing records for personal computers General Submitting information for budgets; monitoring expenses Protects organization’s value by keeping information confidential Practices and promotes ethical computing Provide secondary support and assistance to other IT staff members Create and maintain documentation and desktop instructions for all routinely performed tasks May participate in rotation of 24/7 support for critical IT issues Systems Administration Basic account management associated with access and permissions, such as Active Directory, email account access, etc. May monitor network and system resources to ensure availability and optimal performance May support routine network backups and routine systems and networking tasks, or other special tasks as assigned Will escalate problems as required to system engineers, ERP/database administrators, and/or to IT management as required Experience/ Education: BS/BA in Computer Science or equivalent experience Minimum 2 years in an information technology service role, with direct experience supporting end-user computer hardware and software in a networked corporate environment Technical background with Windows Administration, Ethernet / Fiber and wireless technology, TCP/IP and related networking technology, networked systems and printer setups, maintenance and troubleshooting of personal computer hardware, software, and operating systems Irvine Scientific is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.