IT Support Specialist

The successful IT Support Specialist will be responsible for utilizing hisher skills resolving technical problems within the IT Operations Group that cover a multitude of technical disciplines. Sana seeks individuals who are willing to work hard while maintaining a high level of customer service delivery. In order for our IT team to be successful, we must see no job as too small and no challenge as too big! Responsibilities include middotGeneral Tier 1 2 technical support (SWHW) middotReceivinginventorying of IT assets small parts middotConfiguration and deployment of IT assets middotImaging IT computer assets middotBasic repairs of IT assets middotManaging 3rd party repair agents middotPreparation of all new hire equipment and supporting the People team at new hire orientation middotRemoval of IT assets from employees who have been offboarded middotManage the RMA and repair process for all devices under warranty Basic Qualifications middotMinimum of 2 years of configuring and installing computer hardware and software middotDeep experience in Microsoft Office 365 applications as well as Windows 10 and the Adobe Suite middotDemonstrable ability to work and make decisions independently in a fast-paced production environment middotExcellent written and verbal communication skills middotHigh school diploma or equivalent middotAuthorization to work in the U.S. without sponsorship Preferred Qualifications middotA+, Network +, or other IT industry standard certifications middotExperience troubleshooting integrated and interdependent computer systems middotExperience maintaining printers, troubleshooting laptops (PCs and Macs) middotAbility to prioritize work based on business objectives middotService Management, Project Management, and Inventory Management skills IT Support Specialists must have the ability to lift up 30lbs as well as being able to be mobile (walking, crawling under desks, climbing a ladder, etc.) with or without reasonable accommodation.