IT Support Analyst

The IT Support Analyst is responsible for providing hardware and software support to Workit Health team members and patients who work in local and remote locations.

This role will provide solutions for end-user’s day to day technical issues, monitor and support critical IT systems, and participate in strategic IT initiatives.

The IT Support Analyst will provide on-call support for all end-users.

This position reports to our CTO.

Location: Ann Arbor, MI or Remote

Hours: 40/hours week, full-time

Core Responsibility

• Provide IT support for local and remote staff.
• Responsible for managing reported IT issues.
• Provide occasional off-hours support.
• Train end-users on use of various software, including Workit Health’s EMR and integrations.
• Onboarding/offboarding of new hires and departing employees in and from all systems.
• Support collaboration tools, including Doximity, Stripe, Aircall, and more.
• Create and maintain IT documentation.
• Support patching/maintenance for hardware and software.
• Monitor and provide support for hardware concerns including shipping and receiving hardware to team members.
• Monitor and maintain critical system backups.
• Support deployment of new technologies, hardware, and software.
• Self-manage and prioritize to meet deadlines with quality results.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest. 

Other Duties and Responsibilities:

• Continuous improvement for technologies.
• Other duties as assigned.

Minimum Qualifications:

• Candidates with either a college degree in a related field or an equivalent amount of experience for this position are preferred. 
• 2-3 years of experience providing desktop computer support.
• Experience in a customer facing realm supporting tech challengesExperience supporting Windows and Apple operating systems (Windows 10, Windows 8, Windows 7, Apple OS X/macOS).
• Experience with Chromebooks is a plus.
• Experience supporting remote users, including both satellite office, and work-at-home employees.
• Experience with desktop imaging, preferably WDS/Microsoft Deployment Toolkit.
• Experience with IT security, including encryption, multi-factor authentication, etc.
• Experience debugging and troubleshooting video conferencing.

Certifications or Licenses:

• CCNA Voice/Collaboration or equivalent experience preferred
• Microsoft MCP/MTA/MCSA preferred
• CompTIA A+ preferred 

Additional Knowledge, Skills and Abilities:

• Ability to multitaskCollaboration oriented
• Leadership skills with energetic and “can-do” attitude
• Excellent verbal and written communication skills
• Strong project management, time management and organization skills
• Enjoy working with a team
• Ability to cope well with rapid changes

Why Join Workit?

• Workit Health is a team of thinkers and doers disrupting the status quo of care through telemedicine.
• We are a rapidly growing telemedicine B-corporation that puts members first in ensuring they receive the best possible care in addiction and beyond.
• We are a group of solution architects passionate about creating more accessible opportunities for people to help people make life-long change.

About Us

Workit Health is an on-demand, evidence-based addiction treatment provider changing the way care is delivered.

By leveraging telemedicine and a medication-first approach, we are improving clinical outcomes and enabling more individuals to enter long-term recovery.

We’re excited to expand the team as our impact continues to grow.

The dedication our team members bring to the table reflects our mission-driven culture of improving addiction through patient-centered design.

We are looking for driven and compassionate individuals with a desire to transform an entire health ecosystem ripe for disruption.

Workit Health is the leading risk bearing telemedicine provide of comprehensive addiction services and we are looking for a motivated operations leader as we partner with health plans to manage claims for addiction care across our 38 million covered lives.

*As we are an addiction recovery company, those in addiction recovery themselves encouraged to apply.