IT Support Analyst

Officite and Internet Brands are looking for an IT Support Analyst to join our Downers Grove office.

Responsibilities:

– Oversee local operations of Active Directory domain.

– Support and monitor Print Server and File Share.

– Manage Windows Active Directory Users and Groups.

– Provide new hire onboarding orientation.

– Image computers.

– Deploy Windows and Mac workstations.

– Support VOIP phone system as a liaison to VoIP service provider.

– Perform desktop support and troubleshooting.

Troubleshoot break/fix issues.

– Troubleshoot/Review corporate antivirus/anti-malware software.

– Basic network troubleshooting (LAN/WLAN) at the office.

– Assist with local servers maintenance and administration.

– Maintain local network & IDF room.

– Maintain inventory of local computer equipment and peripherals.

– Be cross-trained in other IT duties to provide skill overlap.

– Document configurations, processes and procedures.

– Follow workplace rules as laid out in Companies employee handbook.

Skills:

– Ability to quickly learn new technologies as needed.

– Ability to prioritize and keep track of simultaneous tasks & deadlines.

– Excellent problem solving abilities.

– Ability to produce clear technical documentation for both technical and non-technical audiences.

– Produce quality work under pressure, while keeping a professional attitude with co-workers.

– Ability to share information and communicate technical information to local and remote team members in
a friendly, concise manner.

– Self-motivated and disciplined.

– Patience and ability to educate users in how to avoid or resolve problems.

– Experience in Operating System deployments.

– Have a sense of humor and love technology!

Qualifications:

– 3+ years of Tech Support including Windows environment administration.

– Experience with Google Workspace, RingCentral Hosted PBX, Five9 or InContact Call Center a plus.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel.

The company’s award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients.

Internet Brands’ powerful, proprietary operating platform provides the flexibility and scalability to fuel the company’s continued growth.

Internet Brands is a portfolio company of KKR and Temasek.

For more information, please visit

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

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