IT Support

About Us:

Finix is on a mission to create the most accessible fintech market in history.

To do so, we are building the global operating system for fintech.

We’re rewriting the financial services industry, one API at a time, to lower barriers to entry, drive competition, and make the financial system more equitable and accessible to all businesses around the world. 

Finix is unique in the market.

We build payments infrastructure for vertically-focused software companies (think restaurant, yoga studio and winery software) and fintech providers so they can own and monetize payments without the heavy lift of building complex systems from scratch or relying entirely on disjointed third-party services.

Our job is to make our customers’ lives easier by making payments invisible.

About the Role:

We are looking for a talented IT Support Associate to add to our growing team.

You will be responsible for the support of all Finix employees and SaaS offerings (i.e., G Suite, Atlassian products, Slack, Okta, O365, etc.).

The ideal candidate will have a customer-first mentality, and possess the ability to adapt in an ever-changing technology landscape.

This will be an in-office role at our San Francisco headquarters.

You Will:

• Provide extraordinary support to all employees of the company, both on-site and remote.
• Assist with the onboarding/off-boarding process from beginning to end.
• Document, track, and monitor hardware and software problems using an existing ticketing system (Jira Service Desk).
• Handle maintenance and troubleshooting to ensure desk, meeting room, and office setups are in working order.
• Support and administer our suite of SaaS applications such as Google Workspace, Okta, Slack, and other tools.
• Assist with inventory, auditing, reporting, and managing technical equipment and hardware.
• Create knowledge-base articles and documentation both for employee self-service and internal IT procedures.
• Support AV equipment in our San Francisco office.

You Have:

• 1+ years of experience working in an IT-related field, ideally in an evolving support function.
• Outstanding communication skills and the ability to collaborate with internal partners.
• Experience administering and troubleshooting a wide variety of SaaS solutions (e.g., G Suite for Business, O365, Atlassian Suite, Okta, etc.)
• Exhibit a passion for an employee-service driven approach

Day to day:

Assist and troubleshoot Finix employee equipment issues

• Laptop hardware and software issues
• -Application access issues
• -Equipment lifecycle support (replacing old laptops with upgraded models)
• Set-up & support desk equipment
• -Monitor/Keyboard/Mouse/Webcam
• Support of conference room technology
• -Mac Mini running Zoom Room
• -Crestron Mercury units
• -Assist employees with learning to use conference room equipment
• -Assist with events and important meetings (board meetings, all-hands, on-site events)
• Set-up & support office printer
• Setting up badge access for employees
• Setup and maintenance of iPad for Envoy employee/visitor system
• -iPad setup/maintenance
• -Envoy permissions
• -Health screen questions
• Support of office network technology
• -Cisco Firewall, Switches, & Access Points

Onboarding & Offboarding 

• New laptop setup
• Creation of accounts for new hires
• Remove access for exiting employees

Asset Management

• Track assets in the SnipeIT tool to ensure hardware continuity

IT Support Tickets 

• Respond & work through any submitted tickets

Documentation

• Creation & maintenance of documentation for user-facing knowledgebase
• Creation & maintenance of documentation for IT-facing knowledgebase

Finix is an equal opportunity employer and values diversity.

Applicants Only: External recruiting agency resume submissions will not be accepted.