IT Level 1 Technical Support Engineer

SUMMARY The IT Level 1 Technician is responsible to the Director of Information Technology. The Information Technology Department provides technical support to all HCC personnel and students in the areas of PowerCampus Software, computer hardware, computer software, network configurationsoftware, and network hardware. The IT Level 1 Technician’s primary responsibilities are to assist the IT Director and staff team with day-to-day logistical, scheduling, purchasing, inventory, and technical needs. The IT Level 1 Technician will oversee internal departmental processes and help write, update, and maintain department policies and procedures. The IT Level 1 Technician will also act as the key contact for external departmental requests including, but not limited to, project requests and IT ticketing needs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Serve as a primary technical contact in handlingfielding Help Desk phoneemail support for all Main Campus employeesstudents 2. Identify and diagnose Level 1 issues in computer hardwaresoftware 3. Provide general desktop support 4. Assist with network cabling and termination 5. Multi-task between tickets, walk-in, and other projects 6. Assist with implementation and support of administrative softwarehardware 7. Upkeep, expand, optimize the College’s technology equipment and computer inventory including all grant equipment, policies and procedures 8. Assist with yearly computer image refresh. 9. Coordinate IT staff resources including establishing optimal times to handle user requests, recommending times for system upgrades, etc. 10. Perform miscellaneous job related duties as assigned. QUALIFICATIONS Associate, technical school, or bachelor’s degree. Experience to include Microsoft Office and Windows 7. Experience diagnosingresolving PC software and hardware related issues. Experience with basic web terminology.