IT Desktop Support Intern

Position DescriptionBest known for Little Debbie® snack cakes, America’s leading snack cake brand, Sunbelt Bakery® granola products, and Drake’s Cakes®, McKee Foods Corporation is seeking a *Desktop Support Intern* to join our *Desktop Support Team.*  This position will receive guidance from an IT Systems Analyst as he/she learns the desktop support function from the inside of a leading snack-food manufacturer. * Starting immediately, the ideal candidate will learn with us throughout his/her college career.  **Schedule* Monday – Friday, flexible work schedule with hours varying between 8:00 a.m. – 5:00 p.m. (approximately 20 hours per week during school year and up to 40 during summer months and school breaks)*Candidates must live within commuting distance to Collegedale, Tennessee.* *Job Summary* This is a great opportunity to learn from an experienced team of IT professionals.  The Desktop Support Intern will be an active part of the team that answers and resolves Help Desk calls so it’s a great chance to practice your excellent verbal communication skills.  You will learn to provide support in the daily management and support of PCs, peripherals, and PC applications while you help automate the support and maintenance of PC infrastructure.  We’ll be excited to teach you the ins and outs of supporting, installing and maintaining applications and desktop operating systems and while you gain plenty of experience helping customers resolve technical application problems.  Make McKee Foods a stable part of your education plan and you will develop the technical, business and customer-service skills needed to become a Desktop Support professional!* Responsible for hardware support, PC and Laptop installs/repairs and deployments* Participates in and helps promote corporate standardization for improved support and lower total cost of ownership (TCO)* Provide onsite (desk-side) and phone support, while utilizing our ticketing system* Assist with company-wide virtualization deployment efforts* Track and research problems to identify and solve root causes* Design and implement solutions to meet client needs* Log and track appropriate details in help desk tracking system* Keep customers updated on status of tickets appropriately* Route tickets to the appropriate I/S support group as needed* Provide customer support by operating and supporting the Help Desk as needed *Required Qualifications** *Current enrollment* in a BS or MS degree program in Computer science, Information Systems, or a related field* Strong working knowledge of Microsoft Office tools and Outlook* Customer service focused with a high level of professionalism* Experience supporting computer hardware and peripherals* Ability to clearly document procedures, problems and solutions* Strong problem-solving, trouble-shooting and analytical skills* High level of initiative, assertiveness and self-direction* Strong interpersonal and communication skills* Demonstrated ability to work effectively within a team* Ability to perform with minimal supervision (as your skills and knowledge increase)* Strong desire and aptitude to learn quickly and develop new skills *Preferred Qualifications** Prior technical support or hardware repair/maintenance experience* 3.0 GPA or higher on a 4.0 scale* Experience supporting MS Windows 7 and Windows 10, Server 2008 R2, Server 2012 and Server 2016 and MS Office 2016* Development experience with modern programming languages (C#, ASP.Net, VB.NET or other languages)* Development experience with scripting languages (VBScript, Powershell or Ruby) *Benefits (for intern new hires)** Competitive pay scale* Flexible hours around school schedule* 401(k) with matching contributions* Direct deposit payroll* Credit Union* Exercise and recreation facility*Please upload your current resume to be fully considered for this position.*

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McKee Foods