ISP Support Technician

Description:

Job Description:

Provide world-class customer support for a client that partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.

Primary Responsibilities:

• Answer inbound technical support phone calls, chats and emails related to the client’s ISP partners.
• Consult with customers and provide additional solution in the form of up-selling the client’s products and services.
• Troubleshoot voice, data, video and connection issues for customers.
• Identify, troubleshoot and assist customers with voice, data, video and connection issues.
• Answer customer service related questions
• Track and record each phone call and provide a detailed description of the call
• Provide backup assistance for other Technical Support Representatives

Skills:

Windows 10, Windows 7, call center support, Troubleshooting

Top Skills Details:

Windows 10, Windows 7, call center support, Troubleshooting

Additional Skills & Qualifications:

Expectation is that training will be 100% remote. LOCAL candidates will pick up equipment from the client the Friday before the project starts. Training will start on 11/29. Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday.

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.