Insperity: Customer Service Representative/Support Analyst

Customer Service Representative/Support AnalystFor our client, providing outstanding customer service is at the heart of what they do. Founded in 1951, they are a leader in providing communication and technology services to thousands of commercial, industrial, and public safety agencies in Kansas and Missouri. They are one of Kansas City’s largest Authorized Motorola Solutions Sales and Service Center. Our client is seeking those who have a positive attitude and enjoy working in a team environment.Our client is seeking a qualified Support Analyst. As a successful candidate, you must be able to work directly with the sales and operations teams as well as independently to provide excellent service in support of our client’s sales team and customer’s needs. You will enter and process new projects/orders in a timely manner, expediting rush orders, altering order information and shipping information as needed while ensuring accuracy based upon customer requests, solution requirements or other terms. As the Support Analyst, you will also assist in maintaining customer account databases, tracking project statuses, entering direct customer orders and sales data in partner product database for processing, scheduling conferences, and answering incoming calls.Typical operational systems used include proprietary enterprise resource planning software, MSExcel, MSWord, as well as other Motorola support systems.The qualified candidate will be expected to complete company and Motorola training specific to their industry, products, systems, and certain types of technical support.Great Schedule!!! M-F 8am-4:30pmMinimum Qualifications:Minimum 2 years customer service or related experienceAbility to pass a background check satisfying clearance levels at or above TSA and/or local government agencies requirements.Ability to pass pre-employment drug screening and submit to random testing.Possess a valid driver license with safe driving record.Data entry and typing skills including knowledge of spreadsheet and word processing software.Education:High School or equivalent (required)Associates Degree or Some college (preferred)The Ideal Candidate Is:Interactive strong verbal, listening, and interpersonal skills when interacting with company personnel, customers, vendors and other stakeholders.Dependable position is internal customer-facing so consistency and reliability are keyPeople-oriented enjoys interacting with people and working on group projectsAdaptable/flexible enjoys doing work that requires frequent shifts in directionDetailed desire for structured environment with a strong attention to detailAchievement-oriented enjoys taking on challengesAutonomous/Independent enjoys working with little directionProblem Solver ability to use critical and creative thinking to identify and resolve issues throughout the job function.Work Environment:Lift requirement 50 lbs. for short durationsAll applicants must have proof of eligibility to work in the United States.100% drug and alcohol-free workplaceBenefits:Our client values their employees’ time and efforts. Their commitment to your success is enhanced by their competitive pay along with an attractive benefits package including medical, dental and life insurance, paid holiday and personal time off, 401(k), and training.Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning and culture.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.#ZCL#PRO