City: Virginia Beach

State/Province: Virginia

Country: United States

Department: Presales & Implementation

Date: Wednesday, July 21, 2021

Working time: Full-time

Ref#: 20011663

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Presales & Implementation

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we”ve expanded into software and services to sustainably power today”s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients – no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com and explore our commitment to diversity, inclusion and belonging.

OVERVIEW

To provide support to the outside sales account managers which allows the team to achieve maximum profitability and productivity in line with company vision and values. Provide excellent customer service as an additional customer contact.

Individuals who succeed in this role take ownership of the situation presented and know how to prioritize to ensure a positive resolution. This is a dynamic role that requires a flexible proactive professional who has a vested interest and is accountable.

RESPONSIBILITIES

Help customers select products based on the customers” needs, product specifications, and interests.
Respond to customers” requests for pricing, availability, and product uses and creative ideas, and samples.
Prepare quotations according to bid specifications, with accurate configurations.
Participate and complete required vendor and internal sales training
Participate in formal bid requests as required
Learn and leverage different manufacturer promotions and contracts
Register deal opportunities that require manufacturer sales registration that yield additional front-end or back-end funds
Compare vendor and distributor pricing to find or initiate most aggressive cost pricing possible
Respond and assist customers that call in with a need or question
Order entry and tracking
Participate in proactive selling techniques such as warm calling to existing customers
Create and maintain standardized price lists for existing customers as requested
Participate in meetings with sales representative(s) to discuss any projects, account issues, accounts receivable issues, inventory issues, etc.
Perform at or exceed team and individual revenue and profit sales goals as assigned by manager(s)
Help manage and coordinate customer projects, roll-out and deployments
Complete administrative reports for commissions, open orders, and other sales history reports requested by internal and external customers
Work with vendors on all product returns and cancellations, along with processing internal paperwork required
Participate in the development of workflows surrounding specific customer procurement processes such as ServiceNow, Equalevel, Exostar, Ariba, etc.
Assist Operations with the maintenance of inventory levels by working closely with distributors on project and order roll-out
Provide feedback to management for continual process improvement

QUALIFICATIONS

Four-year college degree or equivalent experience
Demonstrated general knowledge of computers, networking, servers, storage components and configurations
Detail orientated
Ability to multi-task
Outstanding customer (internal and external) service
Good time management skills
Excellent verbal and written communication
Self-directed, adaptable, and positive
Ability to work under pressure
Willingness to work effectively in a team environment
Fully competent at MS Office
Proven ability to learn software and accounting programs

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to (see application details). Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

(TM) 2020 Xerox Corporation. All rights reserved. Xerox(R) and Xerox and Design(R) are trademarks of Xerox Corporation in the United States and/or other countries.

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