Inbound Customer Support Agent – Work at Home

As a Customer Service Representative at VXI Global Solutions, you are delighted to provide outstanding service to our client’s customers by answering their inbound phone calls.Your overall goal is to effectively diagnose the customers needs and to provide world class support/solutions, while ensuring high satisfaction.You will:Assist and educate customers with warranty information/services, answer questions and troubleshoot issues with home appliances,Communicate and explain the value and benefits of services to customers by establishing relationships and building strong rapport.Personalize each call with our listen, care, connect strategiesResolve customer concerns, prevent future issues, and promote clients services in a respectful and professional mannerAccurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolutionAssist and educate customers with warranty information and services, troubleshooting issues with their appliances, and answering all questions regarding their home appliancesVXI Benefits:Full Health Insurance (Medical, Dental, & Vision)Abundant Advancement OpportunitiesCell phone benefits for employees – $25/month per line for unlimited phone, text and data. restriction may applyReferral for Life Program – Referee receives a residual bonus every pay period for you and your referral.TV programs employee discounts If applicable, employee receives TV program at an employee discounted rate.Knowledge, Skills, and Abilities Youll Need to SucceedPrevious experience to, or a willingness to work in a customer-facing environmentProven problem resolution skillsPrefer some sales experience as wellOutstanding verbal communication skillsAbility to build rapport utilizing effective probing questionsAbility to learn product knowledge and troubleshoot to ensure quick resolutionAbility to type 25 wpmAbility to follow direction and accept coachingSelf-motivated and upbeatDesire to work in a team environment achieving personal and team goalsAbility to work flexible hours, including weekends and evenings as requiredMust HavesHigh School Diploma/GEDMinimum of 1 year’s tenure at last 3 employersCustomer solutions focusedMotivated by quality/integrityDesire to grow and excel1 Year of related Experience (within a call center environment preferred)Exemplary and verifiable attendance records with previous employersExcellent communication and articulation skillsWillingness to take receive 50+ calls per dayEager and willing to come to workRequired qualifications:At least high school diploma or equivalent or higher18 years or older